“Our guys used to hate paperwork. Now, they just talk while they work. We’ve seen a 40% drop in missing compliance photos since switching to Voice AI.”
Lisa Crocker
Chief Administrative Officer, Roof Doctors
Stop Answering "Where's My Crew?" Calls.
Homeowners don't want a callback. They want a text. Zuper sends automatic status updates the second your crew is dispatched, en route, and on-site. The phone stops ringing with the same question 30 times a day. Your office team gets those hours back.
The Problem
Your office is a call center for one question.
"When is someone coming?" is the most expensive question in your business.
Your office answers it 20, 30, maybe 40 times a day. Each call takes 3 to 5 minutes: pull up the job, check the schedule, call the crew, call the homeowner back. That's 2 to 3 hours of your best person's day, spent on a question that a text could answer.
The homeowner called twice before your crew even left the shop.
They booked the job last week. They took the day off work. And they have no idea if anyone is actually coming until someone pulls into the driveway. That uncertainty turns a satisfied customer into a frustrated one before the first shingle comes off.
Your techs are getting calls from the office and the homeowner.
The homeowner calls the office. The office calls the tech. The tech is on a roof and doesn't answer. Fifteen minutes later, the cycle repeats. Your crew does great work; they just can't also be a customer service hotline from a ladder.
Stop being the middleman between your crews and your customers.
Start letting the system update the homeowner automatically.
Automatic Updates. Zero Phone Calls.
Zuper texts the homeowner at every stage so your team doesn't have to.
Dispatch Notification
The second you assign a crew to the job, the homeowner gets a text confirming the date, the time window, and who's coming. They know it's real. They stop calling to confirm.
En Route Alert
When your crew leaves the previous job and heads to the next one, the homeowner gets an automatic "on the way" message with an ETA. No office involvement. No phone calls. The customer knows exactly when to expect someone.
AI Call Handling for Everything Else
For the calls that do come in, Zuper's CSR Agent answers when your team can't. It identifies the request, creates or updates the job record, and logs a callback if a human is needed. A&A Roofing handled a 458% call surge during a storm without missing a single lead.
What Changes When Homeowners Stop Calling
Manual Updates
Zuper Auto-Text
Homeowner calls to confirm the appointment
Automatic text confirms the crew, the date, and the time window
Office calls the crew, then calls the homeowner back
Crew goes en route; homeowner gets a text with ETA
Nobody knows the crew arrived until someone calls
On-site check-in triggers confirmation to everyone
20+ "where's my crew?" calls per day
Near-zero status calls because the answer arrives before the question
Techs interrupted on the roof by office check-ins
Techs work uninterrupted; status updates happen automatically
Missed calls during busy hours go to voicemail
AI answers, logs the request, books the job
“What makes Intelligent Quoting different is simple: it completes the missing link in the quoting process, so reps can go from roof to quote to close without the extra rework. At Maven, we were able to increase our close rates from 30% to 70%.”
JT Ulyatt
CEO, Maven
“Zuper blows any software out of the water. I've tested out lots of different CRMs and software. For roofing, this is just the best.”
Chris Little
Office Manager, Dickinson Roofing
“Zuper Glass has already saved my life once - because I had both of my hands free, I was able to catch myself on a wet roof.”
John Marrah
CEO, Marasun
“Zuper has been working fantastically well for us. The flexibility and configurability are honestly my favorite parts it's designed mobile-first, and for the guys in the field, it really, really shines.”
Cooper Knutson
Bookkeeper, Russell's Quality Roofing
“As you start to scale, you have to have a CRM, photo management, a phone system, time management, and a proposal builder. That's the standard in roofing. With Zuper, we have all of it in one place.”
Noe Madrigal
Founder & CEO, A&A Roofing
Your homeowners get updates. Your office gets their day back.
Book a 15-minute demo. We'll show you how documentation builds itself while your team works.
We'll build you a sandbox with best practices workflows so you can test-drive Zuper before you commit.
