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Combat Rising Costs And Labor Shortages: How To Do More With Less

Increasing automation and rethinking your measurements allow you to do more with less while delivering a positive customer experience.

Combat Rising Costs And Labor Shortages: How To Do More With Less

SUMMARY

Abstract:

Market constraints, rising costs, and labor shortages continue to pressure service organizations striving to meet increasing customer demands. The challenges are familiar but more pronounced as field service leaders struggle to figure out how to do more, do it better, faster, and with less. 

But how do you do more with less? How do you scale for growth and lean into efficiency? Leading service leaders nationwide will tell you: embrace technology.

Join leading industry experts Michael Israel, Head of Field Service Evangelism for Zuper, and Steve Salmon, EVP of Field Nation, to hear their perspectives on the current market dynamics affecting the service industry, the ongoing labor crisis, the rise of digitization, and the new ways to solve for efficiency and growth. 

With over 50 years of combined experience in the service industry, Michael and Steve will share key learnings from conversations with service leaders to help your organization meet the exponential growth in field service work. 

In this lively discussion you’ll learn: 

  • Actions you can take now to do more with less while delivering a positive customer experience
  • Practical tips on responding faster and ways to flex to support additional use cases
  • How to reduce operational overhead, streamline operations, and increase  employee productivity with the latest technology solutions, including IoT and AI
  • Ways to diversify your workforce by leveraging on-demand labor

Speakers:

Michael Israel, Head of Evangelism for Zuper.co

Michael has an extensive background in customer and field service. He spent the first 17 years of his working career in field service operations and spare parts management roles, including 12 years with IBM’s Field Engineering division. Over the past three decades he has held management and executive roles with major providers of CRM and Field Service software applications, including tenures with IFS, Oracle, and SAP.  

His broad experience includes marketing, selling, supporting, and implementing CRM and Field Service software applications. Michael has also served as a Field Service analyst for both the Aberdeen Group and Technology Services Industry Association. Today he is the leading thought leader in the concept of “Completed Service Work” and host of the Zuper FM Podcast series.

Steve Salmon, EVP Enterprise and Partner Sales at Field Nation

Steve Salmon brings more than 30 years of leadership experience to the IT services industry. He has held senior roles in both startups and large enterprises, even co-founding a technology services company in 1992, which was later purchased. Currently, Steve is the EVP of Enterprise and Partnership Sales at Field Nation. Previously, he served as SVP of Global Managed Services Solutions at CompuCom, where the services revenue grew from$200M to more than $1B. Steve’s expertise and strategic prowess have landed him on numerous radio shows as a technology and business specialist.

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