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Frequently asked questions
What happens if my employee turns off location services while they’re clocked in?
We can get their last clocked in location on the map by clicking "View History." This will show a clip of the user's locations for the day with the time when they were clocked in.
Does GPS track employee locations while employees are off the clock or on a break?
We can track the employee's location within working hours. When an employee is on break, their location will not be tracked. Also, if a business configures working hours, the employee's location will be tracked only during that particular time frame.
What are 3 key benefits of location tracking?
It reduces operational costs, increases productivity, and improves customer experience. With live location tracking, it is easy to dispatch a technician who is near the customer's location. Also customers and employers can track their technician's location in real time.
Can you track location on Android and iPhone?
Yes we can track the location of field workforce on a field service management app for Android and iPhone.
What is the purpose of location tracking?
The location tracking feature allows FSM businesses to locate their technicians and assign work orders closer to their current location. It also allows employers to assign the job to a field service agent quickly and effectively route them to the next service location reducing the travel time and preventing costly service delays.
Who all can use location intelligence solutions?
The location intelligence feature can be used by field service employers and their customers to track the live location of field technicians. Back office staff can track a technician's location and schedule work orders based on their current location. Once the technician crosses the geo-fence, customers will receive an automated ETA alert.