The Best Field Service Management Software for Businesses of All Types and Sizes

Zuper's field service management software enhances efficiency, streamlines processes like scheduling, invoicing, dispatching, and optimizes your overall service management journey. It integrates effortlessly with accounting systems, service ticketing tools, and CRM to deliver a superior user experience and facilitates the growth of field service businesses by saving time and reducing costs.
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Best Fsm software

What Is Field Service Management Software?

Field service management (FSM) software helps service organizations optimize field service operations and the delivery of service requests like installation, maintenance, surveying, and repairs. These solutions help to deliver a better customer experience to their residential and commercial customers in industries like manufacturing, HVAC, facility management, landscaping, renewable energy, and more. 

FSM software streamlines complex service workflows by providing a centralized platform for field service businesses to manage requests, assign field service technicians or teams, and track job progress in real-time. Functionalities such as reporting and analytics, and business integration offer service businesses a holistic view of their service operations, eliminating redundancy and improving decision-making.

Optimize Work Order Management And Ensure a Seamless Experience

Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders. From creating work orders and assigning them to technicians, along with job execution and debriefs - everything is easily managed via the field service app to ensure a hassle-free service scheduling and dispatching experience.
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Attach images, add notes, and communicate with the back-office team within the work order
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Help technicians manage their schedules, shifts, and time-off requests from their mobile app
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Route technicians effectively to their next service location with real-time location intelligence

Streamline Processes And Lighten The Load For Field Technicians

Eliminate manual paperwork and automate everything from your field service workflows and accounting processes to customer notifications. Offer self-service customer booking, automate scheduling, and provide online payment options, reducing field technicians' workload and empowering them.
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Set and configure statuses, workflows, checklists, notifications, and alerts
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Streamline invoice processes and collect customer payments online
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Empower customers with self-service booking, payments, and more
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Put everything the field technician needs on the mobile app for easy access

Integrate With Leading CRM, Help Desk, And Other Productivity Apps

Zuper's field service management platform offers first-class integration with industry-leading CRM, help desk, collaboration, accounting, and productivity apps, helping you provide a seamless service experience from start to finish.
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Combine your CRM and Zuper Field Service Management Software to improve productivity
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Sync your leads, prospects, and contacts on your CRM as Zuper customers
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Connect your sales, services, and support with field services for an optimal experience
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Schedule your service tickets to Zuper work orders automatically

Empower Your Field Technicians To Deliver Exceptional Service On-Site

Empower field technicians with a mobile app that offers everything from a detailed work order history to customer and asset information. Offer your field workforce a route optimization feature that helps them reach the customer service location on time, every time. And use geofencing and live location tracking to keep stakeholders informed of ETAs and job progress.
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Keep your customers happy by quickly addressing any concerns they have
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Comprehensive asset history allows technicians to diagnose and repair issues easily
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Increased first-time fix rate means less downtime for your customers
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Our easy-to-use app makes it convenient for technicians to access the information they need while on the go

Automate Estimating, Invoicing, and Payments to Get Paid Faster

Create and share estimates and invoices with your customers easily via email or SMS. Enable customers to accept, reject, or make advance/ part payments using our Stripe integration. Maintain a good cash flow by offering your customers a financing option with Wisetack integration.
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Integrate all payment data with third-party accounting tools like QuickBooks, Zoho Books, and more
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Create accurate estimates and invoices with automated calculations
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Capture all information about consumed parts and services in detail

Streamlined Field Service Management

Efficiently manage service operations through field service automation and customized workflows

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That's not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.
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Field Service Scheduling

Zuper's field service scheduling software allows service businesses to easily schedule jobs and appointments for their field technicians, ensuring that the right person is sent to the right customer location at the right time. Dispatchers have real-time visibility into their technicians' schedules, time-off details, and current job locations.
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AI-Powered Dispatching

Zuper's intelligent dispatching feature helps optimize field service operations by automatically assigning the best technician for a job based on an array of factors such as skill set, availability, and proximity to the job site. This AI-powered functionality uses real-time data to find the perfect technician for a job, resulting in an efficient dispatching experience that is free from scheduling overlaps and service delivery delays.
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Location Intelligence

Zuper's intelligent location services allow field service businesses to monitor the movement of their field workforce in real time without intruding on their privacy. With GPS tracking, Zuper captures and displays accurate and up-to-date location data of technicians who are always on the go. FSM businesses can efficiently manage their workforce and ensure that the technicians reach their designated job sites on time. With geo-fencing capabilities, businesses can send automated ETA alerts to their customers with a live tracking link to improve customer satisfaction when their technicians cross the geo-fenced location.
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Accurate Estimating

Zuper's estimate module empowers service businesses to easily create and send professional proposals to customers. With customizable templates and a comprehensive price book, businesses can accurately create quotes that reflect their services and justify their pricing structure. Hassle-free estimate creation speeds up the approval process and helps businesses win more deals, reducing the time and effort required to create and manage estimates.
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Automated Invoicing

Zuper's invoicing module helps create invoices from approved job estimates instantly. The feature automates the invoicing process, making it easy for service businesses to manage invoicing and payment collections. With digital invoices, online payments, and financing options, Zuper speeds up the payment cycle, helping businesses get paid faster.
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Informed Decisions

Zuper's reporting capabilities provide real-time insights into field service operations, enabling service businesses to make informed decisions about their operations. The platform's advanced reporting tools offer a variety of customizable options, including dashboard views, service history reports, and CSAT scores. Service businesses can track key metrics like employee productivity, first-time fix rate, and more, as well as identify areas for improvement and optimize their operations for growth.
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Intelligent Workflows

Zuper's rule-based, intelligent workflows level up the field service management process by automating routine tasks and optimizing resource allocation. With its customizable nature, businesses can set up processes that are specific to their operations and automate tasks like appointment scheduling, job dispatching, invoicing, and more. This not only saves time and effort but also ensures consistency and accuracy, making it easier for businesses to adapt their process workflows as they continue to grow.
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Real-Time Visibility

Zuper's real-time visibility feature provides a comprehensive and up-to-date view of all field service operations ranging from job status updates to technician location. Everything from the inventory levels to the battery percentage of a technician's mobile phone can be tracked to quickly respond to any unforeseen issues. The ability to stay on top of changes and updates as they happen leads to improved productivity and customer satisfaction.
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Improved Customer Satisfaction

Zuper improves customer satisfaction by offering a customer portal where clients can access their historical service data, view invoices and job estimates, and make payments in a hassle-free way. Equipped with comprehensive work order information, your back-office and field teams can respond to customer requests quickly. Additionally, Zuper's real-time alerts and notifications, mobile app, and location intelligence features keep your customers up-to-date about their service history and help ensure that their needs are met promptly and efficiently.
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Enhanced Professionalism

Zuper's customizable templates and custom branding options allow service businesses to deliver a consistent customer experience. Invoicing and estimating templates can be tailored to match an organization's unique brand guidelines, including the business logo, color scheme, and other design elements. Using personal branding on the estimate and invoice templates, businesses can stand out from the competition and convey a professional image that ultimately builds trust.
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Better Resource Optimization

Zuper field service management software helps businesses optimize their resource utilization by providing real-time visibility into technician schedules and efficiency. This reduces downtime, improves field technician utilization, and increases productivity helping businesses of all sizes keep up with their momentum.
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Benefits of field service management Software

Take your field service operations to the next level with Zuper FSM

Informed Decisions

Zuper's reporting capabilities provide real-time insights into field service operations, enabling service businesses to make informed decisions about their operations. The advanced field service management solutions offer a variety of customizable options, including dashboard views, service history reports, and CSAT scores.

Intelligent Workflows

Zuper's advanced workflows level up the field service management process by automating routine tasks and optimizing resource allocation. With its customizable nature, businesses can set up processes that are specific to their operations and automate tasks like job scheduling, dispatching, invoicing, employee timesheets and more.

Real-Time Visibility

Zuper's real-time visibility feature provides a comprehensive and up-to-date view of all field service operations ranging from job status updates to technician location. Everything from the inventory levels to the battery percentage of a technician's mobile phone can be tracked to quickly respond to any unforeseen issues.

Improved Customer Satisfaction

Zuper improves customer satisfaction by offering a customer self-service portal where clients can access their historical service data, view invoices and job estimates, and make payments in a hassle-free way. Equipped with comprehensive work order information, your back-office and field teams can respond to customer requests quickly.

Enhanced
Professionalism

Zuper's customizable templates and custom branding options allow service businesses to deliver a consistent customer experience. Invoicing and estimating templates can be tailored to match an organization's unique brand guidelines, including the business logo, color scheme, and other design elements.

Better Resource
Optimization

Zuper's field service management software helps businesses optimize their resource utilization by providing real-time visibility into their field operations. The platform's scheduling feature enables businesses to allocate tasks efficiently, ensuring that the right technicians are dispatched to the right jobs at the right time.

An Intuitive Field Service Mobile App

Boost the productivity of field service technicians by providing them with real-time data access and streamlining work orders 
Role-based access safeguards confidential customer data while empowering technicians to complete tasks on time
Enable field technicians to capture images, add notes, generate invoices and estimates, and collect payments from the field
With detailed service history on the mobile app, improve first-time fix rates, simplify work order completion, and improve customer satisfaction
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Flexible Features That Help You Scale

Starter

$40
$40
/month
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  • Work Order Management
  • Scheduling and Dispatching
  • Location Intelligence
  • Customer Management
  • Inventory Management
  • Estimates Management
  • Invoice Management
  • Digital Payments
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Enterprise

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  • Everything in Growth +
  • Contractor Work Order Management
  • NetSuite and Other Enterprise System Integrations
    Data Integrity
    Password Management SSO
    Approval Workflows
    Direct Booking and More!
  • You dream it - we build it for field service management 100% YOUR WAY
  • Everything available in Core or Premium and more
  • Custom integrations with Field Nation Marketplace and access for unlimited subcontractors so the sky is the limit in growing your business
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Plays Nice With Your Third-Party Tools

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See What Zuper Can Do For You!

Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.

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Our Top Industries

HVAC
Level up you HVAC business with automated scheduling and dispatching. Grow your customer satisfaction with shorter response time.
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Plumbing
Automate your plumbing job processes for more efficient operations. Convert quotes to invoices and share them with customers via text or email for quick easy payment collection.
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Solar Energy
Optimize your scheduling and dispatching, quality solar installations, safety, and compliance so you can scale your green energy business for growth.
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Manufacturing
Streamline your manufacturing job order management, automate field technician scheduling and improve processes for efficiency.
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Cleaning
Transform your cleaning business and clear out manual processes for a more efficient operation and better customer experience.
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Landscaping
Automate scheduling and dispatching of your landscapers and streamline the accounting processes.
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Internet Service Providers
Eliminate paperwork and automate your field service processes, work order management, and accounting for more streamlined operations.
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Security and Surveillance
Optimize your surveillance services work order management, automate your field technician scheduling improve operational efficiencies.
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Electrical Vehicles
Improve work order scheduling and management for service and repairs and digitize accounting processes for more efficient operations.
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Electrical and Plumbing
Automate scheduling of electricians based on skills and availability. Digitize quotes, invoicing and payments for quick easy collection.
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Garage Doors
Streamline your field services work order management and automate your garage technician scheduling for efficiency.
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Construction
Transform your construction business by automating your field service processes for more efficient operations.
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Facilities and Property Maintenance
Manage work orders, scheduling and dispatching, as well as maintenance contracts with easy-to-set up workflow automations.
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Roofing
Transform your roofing business by automating your field service processes for more efficient operations.
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Kitchen and Bath
Convert your quotes to invoices and share them with customers via text or email for quick easy digital payment collection.
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Frequently asked questions

Does your FSM provide a mobile-first experience to your field technicians?

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Field service has come a long way. The days of service agents having to keep track of mountains of paper are thankfully drawing to a close. Today information required for a job can all be managed electronically and with greater efficiency. Misplacing a work order is not nearly the issue it once was—now a technician can look it up in real time! But all of this requires a software solution.

Ideally, any software chosen should be designed with a “mobile-first” experience in mind. User-friendly mobile applications should centralizes all the information a field agent needs in one place. Instead of having to cart around files and folders and keep track of far too many pieces of paper it is all in the palm of your hand…customer location…contact information…ad hoc requests and recent conversations with back-office team mates. Moving to a mobile solution is no longer the future it is the present.

Is the product flexible enough to grow with your organization?

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Being a part of an industry that experiences rapid growth, your field service dispatch software must be scalable. The solution you choose must provide enough flexibility to comfortably grow with you as your team and service locations expand. Make sure you are choosing a product that can be customized to your processes not just in the beginning, but over time as the needs of your company change and evolve.

Does it cost a ton or is there a subscription option available?

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Small Businesses frequently have tight budgets where every penny counts. Investing in a new tool requiring a substatial upfront investment can be understandably stressful.

Instead, a field service scheduling solution that offers a pay-as-you-use model might be more appropriate to your needs. With this model you are charged based on the number of users who use your system on a monthly or annual basis.

Is there a free trial period available?

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Zuper offers a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.

A free trial provides you with an ample amount of time to alleviate any doubts you may have about the FSM suite’s performance and make an informed decision about the value you can expect from it.

How easy is it to migrate your existing data to this new field service software?

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To smoothly transition from Excel sheets or an outdated tool to a new field service scheduling solution, you need to consider API integration. API integration allows for effortless data migration between systems and is a feature you should prioritize when shopping for new solutions.

Is it easy for all your employees to access and adapt to your field service suite?

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Not all software is equal. Even when you choose an FSM system specific to your niche, you need to understand that it might not be designed with your particular use case in mind.

A tool that needs constant maintenance or support from a dedicated IT professional will not suit a startup. So, it is vital that you select a field service management tool that can be customized without coding by any user with administrator access.

Is your field service software on-premise or cloud-based?

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Because the software installed is on your physical servers, on-premise FSM tools may seem like the secure option. But they will not be as helpful for your workforce in the field or the back-office operators working from remote locations as you think. The software is on your servers, so security is your problem—and it is up to you to make sure updates and patches are applied as needed.

However, cloud-based field service management software is built and maintained by the service provider on their servers. The security features cloud-based FSM software comes with are state-of-the-art. Features like single sign-on and face recognition come packaged in a mobile compatible, browser-friendly solution that your customers and employees can use irrespective of location.