Zuper Wins GeekWire’s Next Tech Titan Award!

The Best Field Service Management Software

Zuper’s field service management software enhances efficiency, streamlines processes like scheduling, invoicing, dispatching, and optimizes your overall service management journey. It integrates effortlessly with accounting systems, service ticketing tools, and CRM to deliver a superior user experience and facilitates the growth of field service businesses by saving time and reducing costs.

Experience Zuper's Seamless Field Service Management Capabilities

See Zuper in action with a live demo tailored to your specific needs. Explore work order management, dispatching, and invoicing features in real time.

Streamlined Field Service Management

Field service management software helps service organizations optimize field service operations and the delivery of service requests like installation, maintenance, surveying, and repairs. These solutions help to deliver a better customer experience to their residential and commercial customers in industries like manufacturing, HVAC, facility management, landscaping, renewable energy, and more. 

Field service management software streamlines complex service workflows by providing a centralized platform for field service businesses to manage requests, assign field service technicians or teams, and track job progress in real-time. Functionalities such as reporting and analytics, and business integration offer service businesses a holistic view of their service operations, eliminating redundancy and improving decision-making.

Features

Efficiently manage service operations through field service automation and customized workflows

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Field Service Scheduling

Zuper’s field service scheduling software allows service businesses to easily schedule jobs and appointments for their field technicians, ensuring that the right person is sent to the right customer location at the right time. Dispatchers have real-time visibility into their technicians’ schedules, time-off details, and current job locations.

AI-Powered Dispatching

Zuper’s intelligent dispatching feature helps optimize field service operations by automatically assigning the best technician for a job based on an array of factors such as skill set, availability, and proximity to the job site. This AI-powered functionality uses real-time data to find the perfect technician for a job, resulting in an efficient dispatching experience that is free from scheduling overlaps and service delivery delays.

Location Intelligence

Zuper’s intelligent location services allow field service businesses to monitor the movement of their field workforce in real time without intruding on their privacy. With GPS tracking, Zuper captures and displays accurate and up-to-date location data of technicians who are always on the go. FSM businesses can efficiently manage their workforce and ensure that the technicians reach their designated job sites on time. With geo-fencing capabilities, businesses can send automated ETA alerts to their customers with a live tracking link to improve customer satisfaction when their technicians cross the geo-fenced location.

Accurate Estimating

Zuper’s estimate module empowers service businesses to easily create and send professional proposals to customers. With customizable templates and a comprehensive price book, businesses can accurately create quotes that reflect their services and justify their pricing structure. Hassle-free estimate creation speeds up the approval process and helps businesses win more deals, reducing the time and effort required to create and manage estimates.

Automated Invoicing

Zuper’s invoicing module helps create invoices from approved job estimates instantly. The feature automates the invoicing process, making it easy for service businesses to manage invoicing and payment collections. With digital invoices, online payments, and financing options, Zuper speeds up the payment cycle, helping businesses get paid faster.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Field Service Scheduling

Zuper’s field service scheduling software allows service businesses to easily schedule jobs and appointments for their field technicians, ensuring that the right person is sent to the right customer location at the right time. Dispatchers have real-time visibility into their technicians’ schedules, time-off details, and current job locations.

AI-Powered Dispatching

Zuper’s intelligent dispatching feature helps optimize field service operations by automatically assigning the best technician for a job based on an array of factors such as skill set, availability, and proximity to the job site. This AI-powered functionality uses real-time data to find the perfect technician for a job, resulting in an efficient dispatching experience that is free from scheduling overlaps and service delivery delays.

Location Intelligence

Zuper’s intelligent location services allow field service businesses to monitor the movement of their field workforce in real time without intruding on their privacy. With GPS tracking, Zuper captures and displays accurate and up-to-date location data of technicians who are always on the go. FSM businesses can efficiently manage their workforce and ensure that the technicians reach their designated job sites on time. With geo-fencing capabilities, businesses can send automated ETA alerts to their customers with a live tracking link to improve customer satisfaction when their technicians cross the geo-fenced location.

Accurate Estimating

Zuper’s estimate module empowers service businesses to easily create and send professional proposals to customers. With customizable templates and a comprehensive price book, businesses can accurately create quotes that reflect their services and justify their pricing structure. Hassle-free estimate creation speeds up the approval process and helps businesses win more deals, reducing the time and effort required to create and manage estimates.

Automated Invoicing

Zuper’s invoicing module helps create invoices from approved job estimates instantly. The feature automates the invoicing process, making it easy for service businesses to manage invoicing and payment collections. With digital invoices, online payments, and financing options, Zuper speeds up the payment cycle, helping businesses get paid faster.

Benefits Of Field Service Management Software

Take your field service operations to the next level with Zuper FSM

Informed Decisions

Zuper's reporting capabilities provide real-time insights into field service operations, enabling service businesses to make informed decisions about their operations. The advanced field service management solutions offer a variety of customizable options, including dashboard views, service history reports, and CSAT scores.

Intelligent Workflows

Zuper's advanced workflows level up the field service management process by automating routine tasks and optimizing resource allocation. With its customizable nature, businesses can set up processes that are specific to their operations and automate tasks like job scheduling, dispatching, invoicing, employee timesheets and more.

Real-Time Visibility

Zuper's real-time visibility feature provides a comprehensive and up-to-date view of all field service operations ranging from job status updates to technician location. Everything from the inventory levels to the battery percentage of a technician's mobile phone can be tracked to quickly respond to any unforeseen issues.

Improved Customer
Satisfaction

Zuper improves customer satisfaction by offering a customer self-service portal where clients can access their historical service data, view invoices and job estimates, and make payments in a hassle-free way. Equipped with comprehensive work order information, your back-office and field teams can respond to customer requests quickly.

Enhanced
Professionalism

Zuper's customizable templates and custom branding options allow service businesses to deliver a consistent customer experience. Invoicing and estimating templates can be tailored to match an organization's unique brand guidelines, including the business logo, color scheme, and other design elements.

Better Resource
Optimization

Zuper's field service management software helps businesses optimize their resource utilization by providing real-time visibility into their field operations. The platform's scheduling feature enables businesses to allocate tasks efficiently, ensuring that the right technicians are dispatched to the right jobs at the right time.

Improved Customer Experiences

An Intuitive Field Service Mobile
App

Flexible Business Plans That Help You Scale

Starter

Growth

Everything in Starter +

Enterprise

Everything in Growth +

Starter

Growth

Everything in Starter +

Enterprise

Everything in Growth +

Zuper Integrates With 60+ Apps

See What Zuper Can Do For You!

Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.

See What Zuper Can Do For You!

Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.

Top Field Service Industries We Serve

Frequently Asked Questions

Field service management (FSM) is organizing and planning field service jobs in a service organization. The process is all about identifying customers’ service needs and ensuring customer satisfaction with each service delivery. Whether residential or commercial, typical field service operations involve various moving parts and functions, including

  1. Managing service appointments and scheduling jobs out of it.
  2. Dispatching technicians out on service appointments with necessary tools and equipment.
  3. Tracking remote workforce or field service technicians and the job progress.
  4. Assigning and tracking service work orders from creation to completion.
  5. Keeping track of inventory, including the transfer of products, consumption, and adjustments.
  6. Creating and sending estimates and invoices to customers.

 

As the field service industry keeps expanding and becoming more competitive, it’s high time for field service companies to adopt the most efficient field service management system to stay on top of the industry.

Field service has come a long way. The days of service agents having to keep track of mountains of paper are thankfully drawing to a close. Today information required for a job can all be managed electronically and with greater efficiency. Misplacing a work order is not nearly the issue it once was—now a technician can look it up in real time! But all of this requires a software solution.

Ideally, any software chosen should be designed with a “mobile-first” experience in mind. User-friendly mobile applications should centralizes all the information a field agent needs in one place. Instead of having to cart around files and folders and keep track of far too many pieces of paper it is all in the palm of your hand…customer location…contact information…ad hoc requests and recent conversations with back-office team mates. Moving to a mobile solution is no longer the future it is the present.

Zuper offers a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.

A free trial provides you with an ample amount of time to alleviate any doubts you may have about the FSM suite’s performance and make an informed decision about the value you can expect from it.

To smoothly transition from Excel sheets or an outdated tool to a new field service scheduling solution, you need to consider API integration. API integration allows for effortless data migration between systems and is a feature you should prioritize when shopping for new solutions.

Not all software is equal. Even when you choose an FSM system specific to your niche, you need to understand that it might not be designed with your particular use case in mind.

A tool that needs constant maintenance or support from a dedicated IT professional will not suit a startup. So, it is vital that you select a field service management tool that can be customized without coding by any user with administrator access.

Because the software installed is on your physical servers, on-premise FSM tools may seem like the secure option. But they will not be as helpful for your workforce in the field or the back-office operators working from remote locations as you think. The software is on your servers, so security is your problem—and it is up to you to make sure updates and patches are applied as needed.

However, cloud-based field service management software is built and maintained by the service provider on their servers. The security features cloud-based FSM software comes with are state-of-the-art. Features like single sign-on and face recognition come packaged in a mobile compatible, browser-friendly solution that your customers and employees can use irrespective of location.

Field service businesses deal with a high volume of jobs to dispatch and a large pool of employees to assign jobs. Faced with a unique set of challenges in dispatching, field service management software helps with various aspects of dispatching.

Automated Scheduling
  • Automates the scheduling process and helps to ensure the right skilled technicians are at the job location
  • Provides complete visibility and transparency regarding jobs, resources, and locations
  • Assigns jobs to technicians based on individual skillset, availability, and location proximity
  • Helps find the right resource for the right job while focusing on high-quality service delivery
Intelligent Dispatch Board

Dispatch board in field service management software consists of a centralized view of all service appointments scheduled. With a unified dispatching board, field service businesses can:

  • Filter and assign jobs to technicians or field service teams based on various factors.
  • View resource-wise details on the dispatch board, such as assigned technicians, their skill sets, and available slots.
  • Get accurate ETAs based on real-time and historical traffic data.
  • Synchronize schedules with a single drag and drop from the centralized calendar to easily access all relevant information in a single platform.
  • View job progress and get status updates from every technician on the field
  • Track unassigned, unscheduled, and overdue jobs to identify and resolve any issues that may arise quickly.
Real-time alerts to the team

With FSM software, you can track the progress of each job so you can keep your customers updated. It lets you get real-time visibility over technician’s location and job status. It also allows your business to:

  • Send scheduling push notifications and real-time mobile alerts
  • Inform the field service team about new job assignments and schedule changes
  • Keep everyone on the same page by providing a platform for communication 
  • Resolve conflicts with subsequent schedules
  • Communicate with customers with detailed job information