The Best Field Service Management Software for Businesses of All Types and Sizes
What Is Field Service Management Software?
FSM software streamlines complex service workflows by providing a centralized platform for field service businesses to manage requests, assign field service technicians or teams, and track job progress in real-time. Functionalities such as reporting and analytics, and business integration offer service businesses a holistic view of their service operations, eliminating redundancy and improving decision-making.
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Streamlined Field Service Management
Efficiently manage service operations through field service automation and customized workflows
Benefits of field service management Software
Take your field service operations to the next level with Zuper FSM
Informed Decisions
Zuper's reporting capabilities provide real-time insights into field service operations, enabling service businesses to make informed decisions about their operations. The advanced field service management solutions offer a variety of customizable options, including dashboard views, service history reports, and CSAT scores.
Intelligent Workflows
Zuper's advanced workflows level up the field service management process by automating routine tasks and optimizing resource allocation. With its customizable nature, businesses can set up processes that are specific to their operations and automate tasks like job scheduling, dispatching, invoicing, employee timesheets and more.
Real-Time Visibility
Zuper's real-time visibility feature provides a comprehensive and up-to-date view of all field service operations ranging from job status updates to technician location. Everything from the inventory levels to the battery percentage of a technician's mobile phone can be tracked to quickly respond to any unforeseen issues.
Improved Customer Satisfaction
Zuper improves customer satisfaction by offering a customer self-service portal where clients can access their historical service data, view invoices and job estimates, and make payments in a hassle-free way. Equipped with comprehensive work order information, your back-office and field teams can respond to customer requests quickly.
Enhanced
Professionalism
Zuper's customizable templates and custom branding options allow service businesses to deliver a consistent customer experience. Invoicing and estimating templates can be tailored to match an organization's unique brand guidelines, including the business logo, color scheme, and other design elements.
Better Resource
Optimization
Zuper's field service management software helps businesses optimize their resource utilization by providing real-time visibility into their field operations. The platform's scheduling feature enables businesses to allocate tasks efficiently, ensuring that the right technicians are dispatched to the right jobs at the right time.
Improved Customer Experiences
An Intuitive Field Service Mobile App
Flexible Features That Help You Scale
Starter
- Work Order Management
- Scheduling and Dispatching
- Location Intelligence
- Customer Management
- Inventory Management
- Estimates Management
- Invoice Management
- Digital Payments
Growth
- Everything in Starter +
- Project Management (Coming Soon)
- Route Optimization
- Organizations and Properties
- Customer Portal with Booking (Coming Soon)
- Asset Management
- Power Apps
Enterprise
- Everything in Growth +
- Contractor Work Order Management
- NetSuite and Other Enterprise System IntegrationsData IntegrityPassword Management SSOApproval WorkflowsDirect Booking and More!
See What Zuper Can Do For You!
Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.
Our Top Industries
Frequently asked questions
Does your FSM provide a mobile-first experience to your field technicians?
Field service has come a long way. The days of service agents having to keep track of mountains of paper are thankfully drawing to a close. Today information required for a job can all be managed electronically and with greater efficiency. Misplacing a work order is not nearly the issue it once was—now a technician can look it up in real time! But all of this requires a software solution.
Ideally, any software chosen should be designed with a “mobile-first” experience in mind. User-friendly mobile applications should centralizes all the information a field agent needs in one place. Instead of having to cart around files and folders and keep track of far too many pieces of paper it is all in the palm of your hand…customer location…contact information…ad hoc requests and recent conversations with back-office team mates. Moving to a mobile solution is no longer the future it is the present.
Is the product flexible enough to grow with your organization?
Being a part of an industry that experiences rapid growth, your field service dispatch software must be scalable. The solution you choose must provide enough flexibility to comfortably grow with you as your team and service locations expand. Make sure you are choosing a product that can be customized to your processes not just in the beginning, but over time as the needs of your company change and evolve.
Does it cost a ton or is there a subscription option available?
Small Businesses frequently have tight budgets where every penny counts. Investing in a new tool requiring a substatial upfront investment can be understandably stressful.
Instead, a field service scheduling solution that offers a pay-as-you-use model might be more appropriate to your needs. With this model you are charged based on the number of users who use your system on a monthly or annual basis.
Is there a free trial period available?
Zuper offers a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.
A free trial provides you with an ample amount of time to alleviate any doubts you may have about the FSM suite’s performance and make an informed decision about the value you can expect from it.
How easy is it to migrate your existing data to this new field service software?
To smoothly transition from Excel sheets or an outdated tool to a new field service scheduling solution, you need to consider API integration. API integration allows for effortless data migration between systems and is a feature you should prioritize when shopping for new solutions.
Is it easy for all your employees to access and adapt to your field service suite?
Not all software is equal. Even when you choose an FSM system specific to your niche, you need to understand that it might not be designed with your particular use case in mind.
A tool that needs constant maintenance or support from a dedicated IT professional will not suit a startup. So, it is vital that you select a field service management tool that can be customized without coding by any user with administrator access.
Is your field service software on-premise or cloud-based?
Because the software installed is on your physical servers, on-premise FSM tools may seem like the secure option. But they will not be as helpful for your workforce in the field or the back-office operators working from remote locations as you think. The software is on your servers, so security is your problem—and it is up to you to make sure updates and patches are applied as needed.
However, cloud-based field service management software is built and maintained by the service provider on their servers. The security features cloud-based FSM software comes with are state-of-the-art. Features like single sign-on and face recognition come packaged in a mobile compatible, browser-friendly solution that your customers and employees can use irrespective of location.
