Zuper + Zendesk– Transforming Customer Experience for Field Service Industries

Leverage the power of Zuper intelligent field service management on Zendesk to digitize, automate & optimize your field operations and delight your customers.

Combine the power of Customer Support and Field Service to delight your customers

Integrate Zuper and Zendesk to create the best of breed customer service solution from the first point of interaction to the field service delivery. Enable your customer support agents to schedule field service tickets directly from Zendesk for maximized productivity and improved customer experience.

Empower agents to seamlessly schedule Field Service visits

Zuper offers industry-leading field service scheduling and dispatching capabilities which are now offered directly within the Zendesk ticket. Support agents can easily schedule field service visits within a single click of a button.

Pick the date and timeslot depending on the customer preference and the availability of the technicians
Geo-coding of the customer address for location intelligence
Smart scheduling and dispatching to the right technician based on the organization preferences (location, availability, skillset, etc.)

Combine your CRM and Zuper field service management to improve productivity.
Sync your leads, prospects, and contacts on your CRM as Zuper customers.
Connect your sales, services, and support with field services for optimal experience.
Schedule your service tickets as field visit work orders automatically in Zuper.

Intelligent and automated communication with customers during the lifecycle of support

Keep the customers in a tight loop with automated notifications, reminders, and alerts. No more manually texting or calling the customers to remind for a technician visit.

Automated work order booking confirmation via email or text message
Trigger notifications and alerts based on intelligent workflows
Remove the guesswork and notify ETAs to customers when the field technician is on the way
Enable customers to review and rate the service
Keep your customers happy by quickly addressing any concerns they have.
Asset history allows technicians to more easily diagnose and repair issues.
Increased first time fix rate means less downtime for your customers.
Easy to use app makes it simple and convenient for technicians to access information they need while on the go.

Empower your field force technicians to operate efficiently and offer the best customer experience

Best in class technology to enable your field technicians and mobile workforce to operate at the maximum potential and collaborate seamlessly with the back office and the customers.

Automated notification and alerts for your team on job reminders, SLA violations, and critical alerts
Capture all the data from the field including pictures, audio, video, documents and attach to the work orders
Smart routing, actionable insights, work order details, and customer history to improve productivity and efficiency
Real-time collaboration and syncing of all information to the back office

Engage a skilled hybrid field service team on-demand.
Automated scheduling and dispatching to assign the right tech to the right job at the right time based on the right skills, optimal proximity, availability and more.
Empower your on-demand field pros with complete job details and tools to deliver great service.

Delight customers with Zuper and Zendesk

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Work Order Management
Automate and prioritize job requests, technician schedules and dispatching all in one place for more efficient operations and improved workflows.
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Smart Scheduling
With easy-to-use drag and drop scheduling, you can assign new jobs and automatically assign based on availability, proximity, and qualifications. 
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Intelligent Dispatching
Intelligent dispatching efficiently allocates jobs so that the right person is always at the right place with the right information, every time.
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Location Intelligence
Location intelligence helps you accurately track time, GPS, and mileage - saving you costs on fuel and payroll and keeping customers updated.
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Estimate Management
Create customizable estimates with a few clicks, so you can get faster decisions from the client to prioritize job opportunities on the go.
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Contract Management
Edit, search, sign, and store your contracts in one place, making it work with your jobs and assets and plan preventative maintenance tasks.
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Invoice Management
Simplify invoicing by handling service modifications, streamlining your payments, and getting paid on the field or in the office.
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Digital Payments
Start accepting credit, debit, e-checks/ACH payments online, on-mobile, or in-person, as well as through digital payment methods like Stripe.
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Customized Workflows
No-code required settings and access for the non-technical user to quickly and easily customize workflows to suit your business needs.
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Asset Management
Manage your customers asset lifecycle, automate preventive maintenance tasks, reduce costs and optimize productivity and efficiency. 
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Timesheet Management
Monitor technician work hours, locations, clocking in and out, and with customizable payment plans, overtime, and project details.
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Reporting and Analytics
Run reports based on field jobs created, scheduled or finished jobs to gain instant insights on performance, productivity, and profitability.
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Industry-Leading Integrations
Zuper offers premier integrations with best-in-class CRM, service, ticketing, communications, collaboration, accounting, ERP and other apps.
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Mobile Applications
Connect your field service technicians with all tools they need to focus on what they do best, delivering exceptional customer service.
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Inventory Management
Sync your mobile stock with the warehouse and provide your field technicians with the resources they need to manage inventory on the job site.
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Learn More About Zuper Today

Get started with a free Zuper trial account and explore on your own how you can improve your field service operations, or schedule a demo today with our product experts!