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Experience Zendesk and Zuper in Action

Elevate your customer experience with Zuper and Zendesk integration! Dive into Zuper’s self-serve demo to witness the seamless integration with Zendesk and experience the power of integrated customer service to your field service management.

Combine The Power Of Customer Support And Field Service To Delight Your Customers

Integrate Zuper and Zendesk to create the best of breed customer service solution from the first point of interaction to the field service delivery. Enable your customer support agents to schedule field service tickets directly from Zendesk for maximized productivity and improved customer experience.

Empower Agents To Seamlessly Schedule Field Service Visits

Zuper offers industry-leading field service scheduling and dispatching capabilities which are now offered directly within the Zendesk ticket. Support agents can easily schedule field service visits within a single click of a button.
  • Pick the date and timeslot depending on the customer preference and the availability of the technicians
  • Geo-coding of the customer address for location intelligence
  • Smart scheduling and dispatching to the right technician based on the organization preferences (location, availability, skillset, etc.)

Intelligent And Automated Communication With Customers During The Lifecycle Of Support

Keep the customers in a tight loop with automated notifications, reminders, and alerts. No more manually texting or calling the customers to remind for a technician visit.
  • Automated work order booking confirmation via email or text message
  • Trigger notifications and alerts based on intelligent workflows
  • Remove the guesswork and notify ETAs to customers when the field technician is on the way
  • Enable customers to review and rate the service

HubSpot and Zuper: A Dynamic Duo for Field Service Businesses

In this video, James Bond, Solutions Advisor from Unlimited Tech Solutions, shares valuable insights on how field service businesses can leverage Zuper’s seamless integration with HubSpot

Explore the full potential of Zuper and HubSpot and achieve greater efficiency by streamlining your operations! 

Empower Your Field Force Technicians To Operate Efficiently And Offer The Best Customer Experience

Best in class technology to enable your field technicians and mobile workforce to operate at the maximum potential and collaborate seamlessly with the back office and the customers.
  • Automated notification and alerts for your team on job reminders, SLA violations, and critical alerts
  • Capture all the data from the field including pictures, audio, video, documents and attach to the work orders
  • Smart routing, actionable insights, work order details, and customer history to improve productivity and efficiency
  • Real-time collaboration and syncing of all information to the back office

Delight Customers With Zuper And Zendesk

Delight Customers With Zuper And

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Sora Partners’ Success Story with Zuper and HubSpot

Sora Partners, specializing in point-of-sale and network services, overcame operational inefficiencies by integrating Zuper with HubSpot. This transition replaced their outdated systems, streamlining work order management and improving team collaboration. The back-office team now efficiently converts deals into work orders and dispatches jobs with ease. Technicians enjoy Zuper’s user-friendly mobile app, enhancing task management and real-time updates.

CEO Mark Scharaga stated, “Zuper’s integration with HubSpot connects everything and significantly improves our team’s efficiency.”

Integrating Field Service with Customer Service  

Improved Communication Between the Frontline and Field Service Teams  
Enable communication between agents, back-office staff, business owners, and field technicians in one unified location without switching between platforms. This enhanced collaboration minimizes ticket reopening rates and significantly reduces the time to resolve issues.
Real-time Progress Updates
Helpdesk staff stay constantly informed about the progress in the field directly from the ticket screen. They receive instant status updates from field technicians, access job notes, and view completed task images—all within the ticket interface.  

How Does the Zuper + Freshdesk Integration Work? 

Streamline the entire service process, from initial service request to on-site service delivery. Experience easy to set up, no coding, two-way integration. Manage and sync customer and job details to Zuper from Freshdesk. All actions taken on Zuper are immediately reflected in Freshdesk ensuring consistent records between both platforms. 

Optimized Ticket-to-Job Conversion for Field Service Operations 

For every new ticket in Freshdesk, the Zuper widget embedded in the ticket screen can be used to create a field service job without users having to enter the data twice. A customer support agent can quickly check for available field technicians who have the needed skills and are in close proximity to the job site. Zuper also allows dispatchers to map the service location with the right geo coordinates and assign any required assets directly from the ticket screen. 
  • Automated work order booking confirmation via email or text message
  • Trigger notifications and alerts based on intelligent workflows
  • Remove the guesswork and notify ETAs to customers when the field technician is on the way
  • Enable customers to review and rate the service

Real-time Field Notifications and Insights 

Field technicians easily access job details through their mobile app, enabling them to acknowledge job requests and provide updates to the agent and other stakeholders. For instance, if a technician needs to temporarily leave the site to purchase equipment, they can pause the job and resume it when they return. Logged in on the Freshdesk site, the agent receives real-time updates directly on the ticket screen, eliminating the need for manual follow-ups with the technician. The agent can also track the technician’s current location, distance to the job site, and the estimated time of arrival (ETA). 

Real-time Field Notifications and Insights 

Field technicians easily access job details through their mobile app, enabling them to acknowledge job requests and provide updates to the agent and other stakeholders. For instance, if a technician needs to temporarily leave the site to purchase equipment, they can pause the job and resume it when they return. Logged in on the Freshdesk site, the agent receives real-time updates directly on the ticket screen, eliminating the need for manual follow-ups with the technician. The agent can also track the technician’s current location, distance to the job site, and the estimated time of arrival (ETA). 

Two-Way Sync for Job Notes 

Back-office staff and technicians can swap job notes, such as task completion updates, unexpected challenges and solutions, and follow-up requirements, as well as documents like before-and-after images of completed work, contract agreements, and inventory lists. This two-way communication allows everyone involved to keep tabs on the job’s status and take prompt action to quickly resolve issues. The activities tab records each step, providing a complete job history for supervisors reviewing the job later. If a new agent or a field technician takes over the job, they already have a detailed record of progress made so far, ensuring a smooth transition. 
  • Automated work order booking confirmation via email or text message
  • Trigger notifications and alerts based on intelligent workflows
  • Remove the guesswork and notify ETAs to customers when the field technician is on the way
  • Enable customers to review and rate the service

Customer 360: A Holistic View of All Jobs for Agents 

The Customer Page view provides the customer support agents with a comprehensive list of all jobs associated with a specific customer. Agents easily navigate between new and resolved tickets, including for enterprise customers with multiple tickets linked to a single customer. This list view also displays assets owned by the customer, service locations, and other relevant details—all on a single screen. Integrated within the Freshdesk interface, this full-page view ensures that each agent, regardless of their history with the ticket, has access to all customer-related tickets. 

Customer 360: A Holistic View of All Jobs for Agents 

The Customer Page view provides the customer support agents with a comprehensive list of all jobs associated with a specific customer. Agents easily navigate between new and resolved tickets, including for enterprise customers with multiple tickets linked to a single customer. This list view also displays assets owned by the customer, service locations, and other relevant details—all on a single screen. Integrated within the Freshdesk interface, this full-page view ensures that each agent, regardless of their history with the ticket, has access to all customer-related tickets.