Dispatch software is crucial to the efficiency and success of modern service companies. Manual dispatch boards can’t keep up with customer expectations for fast and personalized service, especially as your business grows. The right dispatch software helps streamline back office operations, support technicians in the field, and improve the customer experience. Here’s a look at the best dispatch software for service companies in 2025, as well as an analysis of the key characteristics to look for in the right solution.
The Best Dispatch Software for Service Companies in 2025
We carefully selected and ranked the top dispatch software solutions based on a proprietary algorithm our research team developed, consisting of:
- Features and Capabilities (20%): The overall richness of features and how well they align with service businesses’ requirements.
- User Experience (25%): How easy it is to navigate the user interface (UI) and use the product’s features.
- Integration Abilities (15%): How easy it is to integrate the software with third-party apps and how well they work together.
- Onboarding and Support (10%): How streamlined the onboarding process is and how well the provider supports the software.
- Average Review Score (30%): A summary of 1-5 ratings of the software’s customer reviews, averaged across multiple third-party rating sites.
| Software | Features and Capabilities | User Experience | Integration Abilities | Onboarding and Support | Average Review Score | |
| 1 | Zuper | 4.8 | 4.7 | 5.0 | 4.9 | 4.6 |
| 2 | Housecall Pro | 4.5 | 4.9 | 4.5 | 4.9 | 4.1 |
| 3 | ServiceTitan | 4.9 | 4.4 | 4.4 | 4.2 | 4.4 |
| 4 | SAP Field Service Management | 4.6 | 4.8 | 4.3 | 4.2 | 4.0 |
| 5 | Jobber | 4.1 | 4.5 | 4.1 | 4.2 | 4.4 |
| 6 | Oracle Fusion Field Service | 4.8 | 4.5 | 4.0 | 3.8 | 4.1 |
| 7 | FieldEdge | 4.1 | 4.5 | 4.0 | 3.5 | 4.2 |
1. Zuper
Zuper’s user-friendly dispatch board is part of its comprehensive field service management platform. It offers automatic dispatching based on key factors like job volume, service territories, team availability, skillsets, location, and customer preferences. Zuper also helps dispatchers plan the best routes based on customer and technician locations, increasing productivity and ensuring timely service. You can even create recurring routes for ongoing maintenance contracts, further streamlining dispatch workflows.
| Summary of Online Reviews |
| Zuper’s customers praise its “robust feature offerings,” as well as its “seamless integrations” with third-party apps. They say the platform is “very intuitive and easy-to-use” both on the desktop and mobile app, and the helpful support team made implementation so easy that they could start using the platform within “week 2 of onboarding.” |
2. Housecall Pro
Housecall Pro provides dispatching software for home service professionals and small businesses. It’s a user-friendly application with easy, drag-and-drop scheduling and dispatching functionality. It supports a lot of integrations with third-party apps to extend its capabilities, which might be necessary due to Housecall Pro’s relatively limited feature set.
| Summary of Online Reviews |
| Housecall Pro’s customers appreciate how “easy to use” its scheduling and dispatch features are, and find its customer communication tools “super helpful.” The integrations are “easy without needing to be an IT expert,” but the app itself can be “glitchy” and “lacks some reporting features.” |
3. ServiceTitan
ServiceTitan is a dispatch software solution tailored to the needs of enterprise HVAC and plumbing businesses. It’s a powerful platform with a wide range of field service management features and advanced capabilities, such as analytics, technician scorecards, and adjustable capacity planning. However, it has limited integration support, and its overall complexity can make onboarding difficult.
| Summary of Online Reviews |
| ServiceTitan’s customers like that they can “do almost everything” from the platform. It offers a lot of analytical capabilities that “save and process every bit of data.” While they praise its “robust and all-encompassing” feature set, they also say it’s “the most expensive FSM out there.” |
4. SAP Field Service Management
SAP Field Service Management is a complete FSM solution for enterprise-level service companies. It has an impressive feature set that includes AI-assisted route optimization and advanced insights. Where it’s lacking is in the integration department, which could cause some friction. It also has a cluttered interface that can be difficult to get used to at first.
| Summary of Online Reviews |
| SAP Field Service Management’s customers say the platform is “affordable” and like that it’s “easy to use and integrate.” They praise its “numerous features,” but say that the interface is “cluttered” and support is a bit “slow and lacking.” |
5. Jobber
Jobber is a field service software platform tailored to both individual contractors and small service businesses. It offers a simplified, intuitive scheduling system and dispatch board that’s easy for even very inexperienced users to learn. It’s relatively inexpensive, but the trade-off is a lack of advanced features and functionality.
| Summary of Online Reviews |
| Jobber’s customers say the software is “clear and concise” and “simple to use.” They say Jobber helps “streamline daily operations,” but its simplicity “prevents it from being 100% configurable.” One of Jobber’s strengths is its “helpful customer service.” |
6. Oracle Fusion Field Service
Oracle Fusion Field Service is a comprehensive, enterprise-grade dispatch solution with a wide variety of field service management features. It offers configurable, automated scheduling and dispatching workflows to streamline operations. It also comes with AI-powered analytics tools for advanced insights. The learning curve for the features can be quite steep, though, and the interface can be confusing for beginners.
| Summary of Online Reviews |
| Oracle Fusion Field Service’s customers like its “customization” and say you can “automate all your business processes.” While they praise the software’s ability to “deliver optimum efficiency,” they warn that “implementation and training of new users was a challenge.” |
7. FieldEdge
FieldEdge is a dispatch board with other field service management capabilities. Its dispatching features include “smart” assignments based on skill set and job location, and a capacity planner that lets you schedule appointments ahead of time and optimize routes accordingly. On the other hand, its integrations are a bit limited, and the onboarding process can be challenging.
| Summary of Online Reviews |
| FieldEdge’s customers say the software is “very efficient,” and that scheduling and work order management are “straightforward” and “pretty easy.” Some customers reported a “difficult onboarding” and “support staff is difficult to deal with,” which made the software frustrating to learn. |
Key Characteristics of the Best Dispatch Software
Service businesses need more than a digital dispatch board—they need technology that will maximize their operational efficiency and support them as they grow. Here are some of the key features and characteristics of the best dispatch solutions for service companies.
Field Service Management (FSM) Functionality
All of the best dispatch tools are part of a larger suite of features in a field service management (FSM) solution. In addition to dispatching, FSM software provides functionality like work order management, inventory and asset management, invoicing, and more. Having all of these capabilities in a single software solution significantly streamlines both back-office and field operations.
For instance, the Zuper FSM platform is a complete solution for field service businesses, including roofing, HVAC, electrical, and plumbing. Some of its most exciting features include intelligent, AI-powered scheduling based on tech availability, proximity, and skills, route optimization to reduce travel times and improve efficiency, and automated invoice creation from approved estimates that sync seamlessly with top accounting software.
Tech-Friendly Mobile App
Dispatchers in the back office need to instantly connect with technicians in the field to assign emergency jobs, share critical information, and keep customers informed about their location and status. The best dispatching software includes mobile tools that are user-friendly while delivering the core functionality that techs and dispatchers need to provide excellent customer service.
For example, Zuper’s mobile app lets dispatchers share job details, history, required assets, and warranty information with technicians in the field. An in-app chat feature allows dispatchers and techs to stay connected and provide real-time updates. The Zuper app also offers many additional FSM features for field service technicians, such as optimized route planning with GPS tracking, automated job notifications, and an offline mode.
Configurability
Every field service company is unique, which is why one-size-fits-all software solutions fall short. The best dispatch software is highly configurable and adapts to your specific needs, pain points, and workflows. This configurability should also include a wide range of integrations to further enhance and extend the out-of-the-box functionality of the dispatch solution.
For example, the Zuper platform provides a dispatch dashboard that is highly configurable to display all the information you need most while hiding the extraneous data you don’t. Zuper’s dispatch software also lets you create custom categories for job types, customers, and teams to aid in scheduling and reporting. Plus, Zuper provides configurable templates and workflows to automate notifications and alerts.
Get the Best Dispatch Software for Your Business with Zuper
Zuper has all the characteristics of the best dispatch software for service companies. It delivers robust, AI-powered FSM functionality, a user-friendly mobile app that supports both back office and field teams, and the most configurable dispatch solution on the market. Our robust suite of tools, a large library of integrations, and scalable workflows make it the perfect solution for a growing business.
Ready to transform your dispatch operations? Schedule a demo of the Zuper dispatch software or contact us to learn more!
