Dispatch software is crucial to the efficiency and success of modern service companies. Manual dispatch boards can’t keep up with customer expectations for fast and personalized service, especially as your business grows. The right dispatch software helps streamline back office operations, support technicians in the field, and improve the customer experience. Here’s a look at the best dispatch software for service companies in 2025, as well as an analysis of the key characteristics to look for in the right solution.
The Best Dispatch Software for Service Companies in 2025
We carefully selected and ranked the top dispatch software solutions based on a proprietary algorithm our research team developed, consisting of:
- Features and Capabilities (20%): The overall richness of features and how well they align with service businesses’ requirements.
- User Experience (25%): How easy it is to navigate the user interface (UI) and use the product’s features.
- Integration Abilities (15%): How easy it is to integrate the software with third-party apps and how well they work together.
- Onboarding and Support (10%): How streamlined the onboarding process is and how well the provider supports the software.
- Average Review Score (30%): A summary of 1-5 ratings of the software’s customer reviews, averaged across multiple third-party rating sites.
| Software | Features & Capabilities | User Experience | Integration Abilities | Onboarding & Support | Average Review Score | |
|---|---|---|---|---|---|---|
| 1 | Zuper | 4.8 | 4.7 | 5.0 | 4.9 | 4.6 |
| 2 | Housecall Pro | 4.5 | 4.9 | 4.5 | 4.9 | 4.1 |
| 3 | ServiceTitan | 4.9 | 4.4 | 4.4 | 4.2 | 4.4 |
| 4 | SAP Field Service Management | 4.6 | 4.8 | 4.3 | 4.2 | 4.0 |
| 5 | Jobber | 4.1 | 4.5 | 4.1 | 4.2 | 4.4 |
| 6 | Oracle Fusion Field Service | 4.8 | 4.5 | 4.0 | 3.8 | 4.1 |
| 7 | FieldEdge | 4.1 | 4.5 | 4.0 | 3.5 | 4.2 |
Key Characteristics of the Best Dispatch Software
Service businesses need more than a digital dispatch board—they need technology that will maximize their operational efficiency and support them as they grow. Here are some of the key features and characteristics of the best dispatch solutions for service companies.
Field Service Management (FSM) Functionality
All of the best dispatch tools are part of a larger suite of features in a field service management (FSM) solution. In addition to dispatching, FSM software provides functionality like work order management, inventory and asset management, invoicing, and more. Having all of these capabilities in a single software solution significantly streamlines both back-office and field operations.
For instance, the Zuper FSM platform is a complete solution for field service businesses, including roofing, HVAC, electrical, and plumbing. Some of its most exciting features include intelligent, AI-powered scheduling based on tech availability, proximity, and skills, route optimization to reduce travel times and improve efficiency, and automated invoice creation from approved estimates that sync seamlessly with top accounting software.
Tech-Friendly Mobile App
Dispatchers in the back office need to instantly connect with technicians in the field to assign emergency jobs, share critical information, and keep customers informed about their location and status. The best dispatching software includes mobile tools that are user-friendly while delivering the core functionality that techs and dispatchers need to provide excellent customer service.
For example, Zuper’s mobile app lets dispatchers share job details, history, required assets, and warranty information with technicians in the field. An in-app chat feature allows dispatchers and techs to stay connected and provide real-time updates. The Zuper app also offers many additional FSM features for field service technicians, such as optimized route planning with GPS tracking, automated job notifications, and an offline mode.
Configurability
Every field service company is unique, which is why one-size-fits-all software solutions fall short. The best dispatch software is highly configurable and adapts to your specific needs, pain points, and workflows. This configurability should also include a wide range of integrations to further enhance and extend the out-of-the-box functionality of the dispatch solution.
For example, the Zuper platform provides a dispatch dashboard that is highly configurable to display all the information you need most while hiding the extraneous data you don’t. Zuper’s dispatch software also lets you create custom categories for job types, customers, and teams to aid in scheduling and reporting. Plus, Zuper provides configurable templates and workflows to automate notifications and alerts.
Get the Best Dispatch Software for Your Business with Zuper
Zuper has all the characteristics of the best dispatch software for service companies. It delivers robust, AI-powered FSM functionality, a user-friendly mobile app that supports both back office and field teams, and the most configurable dispatch solution on the market. Our robust suite of tools, a large library of integrations, and scalable workflows make it the perfect solution for a growing business.
Ready to transform your dispatch operations? Schedule a demo of the Zuper dispatch software or contact us to learn more!
