The global field service management market was valued at $6 billion last year and is projected to grow rapidly, experiencing a compound annual growth rate (CAGR) of 11.4% to reach $11.5 billion by 2030. While the field service industry faces numerous challenges in the year ahead, including ongoing labor shortages and ever-increasing customer expectations, the proliferation of exciting technologies like artificial intelligence (AI), the Internet of Things (IoT), and smart home systems is creating new opportunities. This blog looks at key field service management trends for 2025 and provides recommendations for strengthening your business in the future.
Field Service Management Trends 2025
Workforce Trends
Labor shortages and increasing workloads continue to plague the field services industry in 2025, with an aging workforce and a lack of interest among younger generations contributing to the problem.
- 74% of field service workers say their workloads are continuously increasing. (Source)
- 66% of technicians say they’ve experienced burnout on the job at least once per month. (Source)
- There is a current work deficit of 2.6 million across the service industry. (Source)
- Only 40% of younger workers express interest in field service careers. (Source)
- 50% of field service technicians are over the age of 50. (Source)
- 47% of organizations report a lack of access to qualified technicians. (Source)
Productivity Issues
Field service companies also continue to experience problems with inefficient practices and insufficient tools, impacting the overall productivity and profitability of their businesses.
- 30% of an average technician’s working hours are taken up by administrative tasks, while only 29% is spent delivering their actual services. (Source)
- 38% of service providers report suffering from scheduling and dispatching inefficiencies. (Source)
- 47% of technicians say their appointments haven’t gone as planned due to communication issues, missing parts, or insufficient planning for travel times and appointment lengths. (Source)
Customer Expectations
Another growing challenge for field services businesses relates to higher customer expectations for convenient, personalized service.
- 74% of field service technicians report that customers have higher expectations than they used to. (Source)
- 73% of field service workers say their customers expect more of a personal touch than they used to. (Source)
Growth by Industry
The good news is that almost every field service industry is experiencing growth in at least one area, further driving the need for qualified technicians and better software solutions.
- By 2030, the global HVAC market should exceed $367 billion, experiencing a CAGR of 3.9% between 2020 and 2030. (Source)
- 72% of residential roofing contractors expect their sales volume to grow in 2025, and 77% anticipate sales to grow even more over the next three years. (Source)
- The plumbing fixtures and fittings market is predicted to grow at a CAGR of 7.8% until 2028. (Source)
Technology Trends
Modern technological advancements like AI, predictive maintenance, and automation are helping field service organizations boost productivity, increase worker satisfaction, and improve overall revenue.
- 80% of field technicians believe that AI would help them be more productive and focus on more fulfilling aspects of their jobs. (Source)
- The global predictive maintenance market grew to $9.21 billion in 2025 and is expected to reach $79.70 billion by 2024 at a CAGR of 27.10%. (Source)
- The global route optimization software market is projected to reach $8.659 billion by 2029, growing at a CAGR of 12.96%. (Source)
- The market size for asset performance management was estimated to be $23.75 billion in 2024 and is expected to grow at a CAGR of 12.2% from 2025 to 2030. (Source)
- 54% of roofing contractors use drones for estimates, and a further 27% expect to incorporate drone usage in the next one to two years. (Source)
- The building automation systems (BAS) market in the U.S. is anticipated to grow from $18.59 billion in 2023 to $30.12 billion by 2032 at a CAGR of 6.22%. (Source)
Sustainability and the Environment
Pressure from both regulators and consumers is forcing field services companies to adopt more sustainable practices, but this also creates new opportunities in multiple sectors.
- Consumers are increasingly aware of the impact of air quality on health, driving the expectation for the HVAC indoor air quality market to grow to $11.9 billion by 2027. (Source)
- The U.S. Environmental Protection Agency (EPA) is aiming to reduce hydrofluorocarbon (HFC) refrigerant usage by 85% by 2036. (Source)
- Internet of Things (IoT) technology is expected to reduce global energy consumption by 10% by 2040. (Source)
- 89% of southern roofing contractors expect sales growth to increase over the next three years, compared to 64% of roofers in the northeast, due in part to extreme weather events. (Source)
- Approximately 12.9 million electric vehicle (EV) charging ports will be required in the U.S. by 2030, with 74% of them installed in residential homes. (Source)
Smart Technologies
Smart home technology is one of the fastest-growing home services markets, creating even more opportunities for business expansion in 2025.
- The global smart home market is projected to grow to $116.4 billion by 2029. (Source)
- The smart HVAC controls market is expected to grow to $25.5 billion by 2032. (Source)
- The residential smart bathroom market is predicted to grow at a CAGR of 10.4% by 2027. (Source)
- The smart toilet market is expected to reach $12.9 billion by 2026. (Source)
- Smart bathroom services make up 47.9% of the global plumbing market. (Source)
Final Thoughts
Analyzing the biggest field service management trends for 2025, it’s clear that embracing new technology is the only way for businesses to overcome labor shortages, meet productivity goals, and meet rising customer expectations. For example, an AI-enabled field service management platform like Zuper can help significantly reduce the amount of time wasted on tedious administrative tasks, streamlining workflows across the business while delivering an exceptional customer experience.
Schedule a demo to learn more about Zuper’s innovative field service management solution.
