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“I have a noisy air conditioner.”‍ If you’re an AC technician, this must be one of the most frequent complaints you get from your customers.

If you ever had a dream of starting an HVAC business, then now is the time. The entire world is experiencing changes in climate. The summers are getting hotter, while the winters are becoming cooler.

In the world of HVAC sales and service, we are beginning to see a drastic shift in how companies are conducting their operations. More companies are starting to turn away from pen and paper management and moving to cloud-based HVAC dispatch software to improve their internal processes.

Integrating HVAC management software into your business processes can drastically improve how you schedule tasks for your technicians and prevent errors from happening.

The world of air conditioning is much more complex than it seems. To perform any task in an air conditioning system, you need someone who has a lot of knowledge and experience.

New York is probably one of the most popular (and populous!) cities in the world. It is home to more than 8 million people and accommodates thousands of businesses working round the clock.

HVAC business owners are constantly engaged in a never-ending rivalry with each other. Success in this cutthroat environment requires HVAC businesses to outperform their rivals in the quality of service and price, service time, and organization, and offer better products.

Every HVAC system needs a technician. And every HVAC technician needs a certification. Here is everything you need to know about completing your certification. Set yourself apart from your competition with an HVAC certificate

If you are a plumber or own a plumbing business, no one knows better than you that the master bathroom is one of the most difficult places in a house to remodel.

The demand for plumbing services is growing considerably, making the aspect of owning a plumbing business lucrative. The market for plumbing services is massive, which means that your market potential is high, and you have a high chance of succeeding.

Do you have a leaky sink or faulty faucet? Should you call a professional plumber to fix it, or should you do it yourself with simple tools? The answer is not always clear-cut.

Whether you are owning a small plumbing business or a large enterprise, marketing a plumbing service in a competitive market is always backbreaking. If you are not able to generate leads as a result, then it is time to re-think your strategy.

We know, that organizing a plumbing service business is tedious. As a business owner, there are many things to keep an eye on 24/7. It must be challenging to handle every single task in the plumbing industry on one hand whether it is your plumbers or your administrators.

Here are some of the best plumbing tools that licensed plumbers can have in their arsenal. We will tell you why they are indispensable and how they can help you fix various plumbing issues that you may come across.

A license is perhaps not the first thing you think about when you’re thinking of running a plumbing business. But it might be the most important one. To begin with, not only does getting a license help your credibility, it is mandatory!

When it comes to hiring a handyman or a general contractor for your home improvement or repair project, it's essential to consider all these factors.

Service dispatchers serve as a vital link, bridging the gap between customer needs and the availability of technicians, ensuring seamless coordination and timely service delivery.

Field service businesses rely on the gig economy to fulfill service calls, enhance the customer experience, and ultimately grow their business

Data-driven decision-making has proved to be a powerful tool to spot potential process gaps and optimize field service operations.

Looking for the best field service influencers to accelerate the growth of your service business? Here are seven influencers you need to follow in 2023!

Tired of dealing with customer complaints? Here's a guide on how to recognize and resolve seven different common customer grievances in the field service industry.

In today's Uberized world, customers demand immediate access to services and service availability measures how accessible a business is to its customers.

As a field service provider with technicians, you might always wonder about the efficiency of your field service teams.

Field service management technology is transforming. Today, field service businesses already rely on advancements such as AI scheduling and integration with the Internet of Things.

Zuper’s Head of Field Service Evangelism, Michael Israel, introduced the concept of “completed service work” as one-way companies can raise the bar on service.

At the start of any transformation, you have two choices. To avoid the change until you cannot any longer, or to become a champion of change and a leader in your industry.

The Bureau of Labor Statistics (BLS) predicts 304,000 field service jobs will be added through 2031.

“Completed service work” is a core tenet of Zuper’s Head of Field Service Evangelism Michael Israel’s philosophy of exceptional service. 

Customer success is more than customer satisfaction. It is going above and beyond for your customers to guarantee they achieve their desired results, whether that be a one-time fix or–hopefully–a customer relationship that spans decades.

Companies waste $85 billion annually on “bad tech.” No company wants to see its investments go to waste, so how can you determine what is the right technology to invest in?

Whether you’re just setting up a cleaning business from scratch or expanding your cleaning services, you’ll need to have a clear idea of the cleaning service types offered in the market.

As a cleaning business owner, providing great customer support is critical to your success. Offering outstanding customer service can help you build long-lasting relationships with your clients and set you apart from the competition.

Setting up a cleaning business sure might look easy. But you need to follow the do's and don'ts carefully from veterans and experts. Take a look at what you should never do in a cleaning business.

It's no secret that in order to be successful, you need to advertise your business. However, when it comes to advertising a cleaning business, many business owners feel unsure of where to start.

If you're like most cleaning business owners, you're always looking for ways to grow your business. Well, you're in luck! Here are five proven techniques that will help you attract more customers and grow your business.

It's challenging to start a home cleaning business and even more complicated to manage to handle support requests manually and use various tools for multiple tasks- be it creating an invoice, following up with your customers, and scheduling work orders.

Summertime means spending time by the pool. And if you are a pool service technician, that also means doing regular water testing to ensure the collection is safe for swimmers.

Zuper allows you to create as many customizable service templates as you need and makes them easily accessible in both Zuper Web and Mobile Apps.

Your customer is not just a name on a receipt. Their opinions about your business can either make or break your brand image.

Customer service expectations are rising, but you know that your field service professionals only have so much time available to respond to routine customer questions.

Recently, Uber started becoming the facto example of end-user experience and a common term to describe an easy-to-use online service.

Field service automation is not science fiction anymore. Technology has transitioned from auto-capturing work order data to send real-time alerts when an asset malfunctions.

Every field business hopes to end the month with respectable sales figures, but unfortunately, most have disappointing results or missed targets.

No matter how similar people are to each other, each individual is different; this applies to businesses too—especially in the field service industry.

Imagine you are having trouble with your refrigerator, and you call customer care. The representative you speak with asks you to send an email so that they can keep track of your query through a ticket.

When you cannot customize your field service management platform to fit your needs, you lose what separates you from your competitors.

Learn about the benefits of offering a field service portal to your customers, including improved communication, effortless data management, and increased customer satisfaction.

Third-party payment processors are something new for small businesses or someone who is just starting out. Any new business wants to get up and running as quickly as possible.

Are you a service business or equipment rental company with a field team incorporating a large contingent of technicians working on planned preventative or ongoing maintenance of customer assets and equipment?

At Zuper, we are constantly innovating and making it easier for developers to build and extend features of the Zuper platform.

Your business has a whole range of needs when it comes to managing your field operations including customer and job data management.

Today, businesses that operate a field service team are looking to deliver the best quality service to their customers.

Many companies in America are grappling with labor shortages while trying to keep up with a rapidly expanding renewable energy market. Learn more.

Zuper offers the most flexible and customizable field service management solution for manufacturing companies in the renewable energy space.

Predictions for the growth of the solar industry in America are looking good these days.

As a solar business owner, you handle a unique array of difficulties.

Solar Industry Research Data shows that solar has grown by 33% annually. There’s enough current capacity to power over 23 million homes, and that’s only the beginning.

Many of your customers perceive solar as something distinct from other technologies, but you know the truth: it is a construction project.

The pandemic affected many industries. It caused upheaval and forced a change in the way people do business and what people expect. Even government regulations have changed.

As the solar industry enjoys a positive response from the public, running a successful and steady solar business is a major concern for solar panel business owners. Business owners need to level up their marketing game to experience steady growth.

It has been an amazing first half of 2022 at Zuper! We are growing faster than ever, and our success is made possible by you, our global customers, and our ecosystem partners. The innovation you are spearheading is driving your industries forward, and we are happy to play a part in scaling and modernizing today's fast-growing field service organizations.

While running an electrical business you may have wondered how much you should be paying new hires.

As an electrical contractor, it is essential to stay up-to-date on the latest trends in the industry to keep you competitive and provide your clients with the best possible service.

In this article, we will discuss five electrical business lead generation ideas that can help you win more electrical jobs and increase revenue.

Being an electrician can be dangerous! 97% of electricians have been either shocked or injured on the job. And that’s not all. There are 30,000 incidents of electric shock hazards recorded annually.

As an electrician, carrying the right tools for the day’s work is crucial. Hauling all the tools you need at all times is almost impossible. For an electrician, the tools in his toolbox are critical.

Walk into a home today and it is not uncommon to find a variety of smart devices. Smart devices are defined so due to their ability to connect to the internet.

When you want to install, repair, and maintain some new light fixtures, run wires through your new home, or replace a blown fuse, most of us call our local electrician. But depending on what task you specifically need to do, calling an electrician might not be the end-all solution.

Being an electrician by trade is one of the more profitable and skilled job opportunities out there. But before you start looking for a job, here’s what you need to know before you start your journey as an electrician.

With a lot of old houses, apartments, and buildings needing repairs and upgrades and newer structures needing the latest electrical wiring, electricians have become indispensable everywhere.

If you are an electrical contractor owning a business, chances are, unlike large companies, you don't have a dedicated team for sales and marketing. But, this shouldn't stop you from marketing your services.

If you're like most solar panel owners, you probably enjoy the benefits of generating your own electricity and being more self-sufficient.

If you're looking for a career that is both challenging and rewarding, becoming an electrician may be the perfect choice for you.

Human beings only seem to get the importance of proper lighting when they are drenched in the dark. Light is an incredible invention of humanity, through which multiple discoveries are happening to date. Whether inside or outside, proper lighting can help portray things properly. The lighting business is one of the most sought-after in the current market. As time goes by, people always look forward to contemporary designs in their homes; as a customer or as an electrical contractor keeping yourself up to date with the current trends is an essential and flagrant task. I am stealing a few minutes of your time to give you a little brush-up on top lighting trends.

In any line of business, risks are a part of success. Everything depends on how prepared you are in neutralizing these threats. In an electrical business, property or personal damage is bound to happen sooner or later.

If you’re in the market for a robotic pool cleaner, you’ve come to the right place. In this buyer’s guide, we’ll walk you through everything you need to know before making your purchase.

If you’re a pool service technician, then you know the importance of keeping chlorine levels in check.

Summers are the time for fun at the pool—holding parties, getting the perfect tan, and performing tricks on a diving board? What fun! But if your fun is going to last, then you need to perform regular maintenance on your pool.

Pool cleaning is one of the most upcoming businesses, with a comfortable profit margin. As the business is booming, a pool cleaner is obligated to make ends meet with technological advancements.

Starting your own pool cleaning business is not for the faint of heart; it is inherently complicated, demanding you to be careful, diligent, and meticulous in your approach while keeping your calm and professionalism intact.

At Zuper, we’re always looking for ways to better serve our customers. As such, our core objective is to Evolve our Client’s Business with The Most Comprehensive Productivity Suite.

Only 20-30% of the qualified leads your sales team connects with will close. This is because customers can now easily evaluate and engage with multiple service businesses online before they commit.

The future of service work is here, and it includes the gig economy. Defined as a system in which companies work with freelancers as opposed to full-time workers, the US gig economy is made up of 57.3 million workers

If you’re ready to maximize your sales and field service operations, look no further than Zuper’s newest integration with HubSpot. After excellent results from our HubSpot Service Hub integration, we’re pleased to announce that you can now connect Zuper to HubSpot Sales Hub.

Your field services business has cash flow issues due to unpaid invoices that are weeks or months overdue. Your staff is bogged down by manual invoicing or chasing down customers for payments.

Twilio is one of the world’s largest customer communication and engagement platforms. It helps businesses communicate with their customers through messaging apps such as SMS and WhatsApp, email, voice, and video, all without worrying about individual channels.

Hello, Zuper family and extended family. My name is Michael Israel, and I have just joined Zuper as the Head of Field Service Evangelism.

We started 2021 with the hope for a better world than what we all experienced in 2020.