You have probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management.
Did you know there is more to completed service work than simply fixing a customer’s problem?
In this episode, Michael Israel talks to David Nour, the author of Relationship Economics® about how completed service work elevates the service professionals, their impact on the businesses, and the need for a more strategic conversation around services than taking a transactional approach.
Michael and David discuss:
As field service businesses come to terms with the recession, investing in technology, specifically AI tech, can be a cost-cutting opportunity.
Wael Mohammed, EVP at Field Nation, talks about how the data from the work Field Nation performs helps companies scale back or up when needed.