From October through November 2025, our research team evaluated field service management software platforms serving the roofing industry. We analyzed the two leading contenders, Zuper and ServiceTitan, using the following weighted factors:
- G2 Rating (25%): Customer satisfaction score from verified users
- Ease of Implementation (20%): Time to onboarding and setup complexity
- Core Feature Set (20%): Work order management, scheduling, and mobile capabilities
- Cost Structure (15%): Pricing transparency and total cost of ownership
- Customer Support Quality (10%): Response times and issue resolution
- Platform Innovation (10%): AI features, automation, and development velocity
After applying this algorithm to our dataset, we rank-ordered the platforms based on their fit for roofing contractors. The table below compares Zuper vs ServiceTitan, illustrating how each solution performs across these critical dimensions, with a detailed analysis provided in the following section.
Zuper vs ServiceTitan Comparison Table
| Factor | 1. Zuper | 2. ServiceTitan |
| G2 Rating | 4.7/5.0 | 4.5/5.0 |
| Implementation Time | 4 weeks | 3-6 months |
| Roofing-Specific Features | High | Moderate |
| Starting Price | Contact Vendor | Contact Vendor |
| Customer Support | Excellent | Mixed |
Zuper, for Roofing Operations Automation
Zuper positions itself as a unified field service management platform built to replace multiple point solutions. The software targets roofing contractors seeking automation, mobile-first workflows, and rapid deployment.
The platform focuses on work order management tailored to roofing jobs, featuring integrated inspection tools and proposal generation with good-better-best pricing options. Teams can complete roof inspections and generate proposals in under an hour using the mobile app’s AI-powered walkthroughs, which automatically convert voice notes and photos into structured reports.
Zuper consolidates functionality that typically requires separate subscriptions to CompanyCam, SumoQuote, BusyBusy, and Aircall. The scheduling interface includes GPS tracking, drag-and-drop assignment, and calendar views. Real-time profitability dashboards surface live costs, margins, and rep performance metrics without requiring manual report building.
Location: United States
Average Review Score: 4.7/5.0 (G2), 4.5/5.0 (Capterra)
Services Offered: Work order management, scheduling, mobile field app, AI inspection reports, quoting, invoicing, GPS tracking, integrations
| Summary of Online Reviews |
| Reviewers praise Zuper’s “intuitive interface,”“responsive support team,” and “customization flexibility,” which adapt to unique workflows. However, some notethat the platform requires initial setup work and a “learning curve” for teams transitioning from legacy systems. |
ServiceTitan, for Enterprise Roofing Operations
ServiceTitan operates as a comprehensive field service management platform, initially built for HVAC contractors and later expanded to include roofing. The system targets larger roofing operations requiring extensive customization and built-in CRM capabilities.
The platform offers call recording linked to customer profiles, payroll integration, and detailed job tracking across multiple departments. ServiceTitan includes native tools for dispatch management, invoicing, and customer communication workflows. The mobile app provides field technicians with access to job details, customer history, and payment collection capabilities.
ServiceTitan’s architecture relies on modular “Pro” add-ons that unlock advanced features beyond the base package. The system requires integration with third-party tools for certain specialized roofing workflows. Reporting tools offer visibility into operational metrics; however, users report customization limitations in standard reports.
Location: United States
Average Review Score: 4.5/5.0 (G2), 4.4/5.0 (Capterra)
Services Offered: CRM, dispatch management, call recording, payroll integration, invoicing, mobile field app, reporting, customer communication
| Summary of Online Reviews |
| Users highlight “comprehensive functionality” and “powerful automation features” that streamline operations at scale, but frequently cite “expensive Pro add-ons,” “long onboarding timelines,” and “inconsistent customer support” as significant drawbacks that impact smaller to mid-sized roofing firms. |
Why Roofers Are Leaving ServiceTitan
Roofing contractors switching away from ServiceTitan consistently report several operational pain points that impact their bottom line and team productivity.
ServiceTitan Pain Points Reported by Roofing Contractors
| Issue Category | Specific Problem | Business Impact |
| Cost Structure | Core features gated behind expensive “Pro” add-ons | Unpredictable costs; budget overruns |
| Implementation | 3-6 month setup; often requires external consultants | Delayed ROI; wasted internal resources |
| Fit & Flexibility | Oversized for smaller firms; HVAC-centric work | Forced to change established processes |
| Customer Support | Account manager turnover; long wait times | Teams are stranded during urgent issues |
| Reporting | Rigid reports; hard to customize | Can’t track roofing-specific profitability |
| Platform Stability | Frequent bugs after updates | Scheduling and invoicing disruptions |
| Customization | Invoices and proposals can’t be tailored | Unprofessional branding; workflow friction |
The pricing structure creates unexpected cost escalation. Core features critical to roofing operations, such as advanced reporting, enhanced mobile capabilities, and specialized workflow tools, are often hidden behind expensive “Pro” add-ons. Teams often discover these hidden costs only after committing to the platform, causing the total annual spend to climb substantially beyond the initial quotes.
Implementation timelines frequently stretch to three to six months, with many contractors requiring external consultants to complete setup. This extended deployment period delays ROI and diverts internal resources from revenue-generating activities. Smaller roofing firms and specialty contractors find the platform oversized for their needs, forcing them to adopt workflows designed for larger, HVAC-centric operations rather than roofing-specific processes.
Customer support quality has declined, according to recent reviews. The constant turnover of account managers leaves teams without consistent guidance, and long wait times for technical support hinder field operations when urgent issues arise. One reviewer noted it’s easier to get help from AI tools than ServiceTitan’s knowledge base system.
The reporting system presents another barrier. Built-in reports follow rigid templates that resist customization, making it challenging to extract profitability insights or crew performance metrics specific to roofing jobs. Frequent bugs following software updates disrupt scheduling and invoicing workflows, creating operational chaos during peak season.
Platform rigidity extends to customer-facing materials. Invoices, dispatch views, and proposals cannot be easily tailored to match branding or roofing industry standards, forcing businesses to modify established processes rather than configure the software to align with their operations.
Why Zuper Wins for Roofing Contractors
Zuper addresses the specific pain points driving contractors away from competing platforms while delivering innovation that moves roofing operations forward.
The platform offers work order management explicitly designed for roofing jobs, eliminating bloated HVAC modules that add cost without value. Roofing-specific workflows handle inspections, insurance documentation, and safety records without requiring custom development or workarounds.
Roofing Workflow Checklist
| Feature | Zuper | ServiceTitan |
| Roofing-specific work orders | ✅Built-in | ⚠️Requires customization |
| Inspection report automation | ✅AI-powered | ❌Manual or third-party |
| Insurance documentation workflows | ✅Native | ⚠️Add-on required |
| Safety records management | ✅Included | ⚠️Custom setup |
| Good-better-best proposals | ✅Integrated | ⚠️Limited templates |
| Offline mobile access | ✅Full functionality | ⚠️Limited capabilities |
| Sub-60-minute proposal generation | ✅Average | ❌Typically 2+ hours |
Automation eliminates repetitive tasks that consume office staff time. Zuper streamlines scheduling, follow-ups, and approval processes through intelligent triggers and notifications.
The system integrates inspections and proposals directly into field workflows, offering good-better-best pricing options that enable sales teams to close deals more efficiently. Teams consistently complete inspections and generate professional proposals in under an hour.
AI-powered walkthroughs represent a significant leap forward for field documentation. Technicians capture voice notes and photos during roof inspections, and Zuper’s AI automatically structures this raw data into comprehensive job summaries and inspection reports. This feature alone saves hours of administrative work per job while improving documentation quality for insurance claims and customer records.
The scheduling interface strikes a balance between power and usability. GPS tracking shows real-time technician locations, drag-and-drop assignment speeds up dispatch decisions, and multiple calendar views accommodate different management styles. The mobile app prioritizes offline access, ensuring field teams remain productive in areas with poor connectivity.
Platform consolidation delivers immediate cost savings. By replacing CompanyCam for photo documentation, SumoQuote for proposals, BusyBusy for time tracking, and Aircall for communications, Zuper eliminates multiple subscription fees while simplifying the management of disconnected tools. This unified approach improves data consistency and reduces training time for new employees.
One Platform, Multiple Savings: What Zuper Replaces
| Tool Being Replaced | Annual Cost (Est.) | Zuper Feature |
| CompanyCam | $2,400 | Built-in photo documentation |
| SumoQuote | $3,600 | Integrated proposals with AI |
| BusyBusy | $1,800 | Time tracking & GPS |
| Aircall | $3,000 | Communication tools |
| Total Savings | $10,800+/year | One platform |
Profitability dashboards provide real-time visibility into the metrics that drive roofing business success. Live cost tracking, margin analysis, and rep performance data surface automatically without requiring manual report building or data exports. Managers can spot problems and capitalize on opportunities immediately rather than discovering issues weeks later during monthly reviews.
Onboarding speed creates a competitive advantage. Zuper gets roofing teams fully operational in four weeks, a fraction of ServiceTitan’s three- to six-month timeline. This rapid deployment means contractors start seeing ROI in the first month rather than the first quarter.
Innovation velocity keeps Zuper ahead of industry needs. The platform leads in automation and AI features, rolling out new capabilities faster than roofing-specific CRMs or legacy field service platforms. According to G2 ratings, Zuper holds a 4.7/5.0 rating compared to ServiceTitan’s 4.5/5.0, reflecting superior customer satisfaction across ease of use, functionality, and support quality.
Customer support quality consistently earns praise in reviews. Users highlight the responsiveness of the Zuper team and their willingness to tailor solutions to meet the unique needs of each business. This stands in sharp contrast to ServiceTitan’s support challenges, which are frequently highlighted in negative reviews.
Making the Right Choice for Your Roofing Business
The field service management software you choose significantly impacts your operations, profitability, and growth trajectory for years to come. Roofing contractors comparing Zuper vs ServiceTitan should consider their current size, growth plans, and tolerance for complex implementations.
ServiceTitan serves enterprise roofing operations with dedicated IT resources, substantial budgets for Pro add-ons, and patience for multi-month implementations. The platform offers comprehensive functionality, albeit at the expense of flexibility, speed, and predictable pricing.
Zuper targets roofing contractors seeking modern automation, rapid deployment, and purpose-built workflows without the overhead of enterprise platforms. The solution consolidates multiple tools, accelerates time-to-value, and delivers continuous innovation through AI and automation features specifically designed for field service operations.
For roofing businesses tired of workarounds, hidden costs, and slow support, Zuper offers a clear alternative designed to meet the needs of how roofing contractors actually operate.
