Managing a company’s workforce, especially in an asset-intensive field, can be challenging. If you are one such company, then a centralized system like a workforce management system will help you manage teams effectively and boost efficiency and productivity.
What is field workforce management software?
Field workforce management software provides a comprehensive platform to efficiently manage your workforce in the field, their schedules, communication, and performance. It allows you to deploy the right people, at the right place, at the right time to maximize the output.
8 ways to manage workforce in a field business
- Understand the team’s requirements
- Communicate clearly
- Track and review performance
- Make daily tasks clear
- Manage scheduling of the field workforce
- Manage the team roster
- Use GPS to boost performance
- Hire to fill skill gap
Understand the team’s requirements
To correctly manage your workforce, you first need to understand your team’s requirements. Understanding your team’s needs will help you equip them with the right tools.Talk to the team as a unit and individually; understand what they need. Increased efficiency will follow once you have met these needs and provided the right tools.
Communication is essential when managing a team. Effective and transparent communication ensures clarity of tasks and the expected goals of everyone involved. Increased communication allows field teams to focus on productivity and collaboration and less time figuring out who needs to be doing what.Conversely, poor communication will create confusion, reduce productivity, and hurt employee morale. How well you communicate can really affect customer satisfaction and trust.Mobile workforce management software can help managers and their teams to improve their communication. For instance, the managers can put reviews, feedback, tasks, plans, and other notes in the system to avoid confusion or ambiguity about critical items.
Track and review performance
It is essential to review different teams’ performances carefully as a company. When the process is automated, you can map the performance of each member of the field team and identify who is performing well or falling short. This way, you can reward the high performers and motivate and guide others to reach their potential.Once you have the data to work with, you can make informed decisions to improve your team’s performance. A mobile workforce management system empowers you to make data-driven decisions. If you are keen on utilizing this feature, implement Zuper FSMS in your organization.
Make daily tasks clear
Setting the team’s tasks is crucial. Managers need to determine what tasks need to be done by whom and when to delegate effectively. Moreover, managers need to prioritize tasks before assigning them. Being transparent with task management keeps the field team aligned with company goals and accountable for their tasks. Trying to do this manually can be a formidable undertaking.A workforce management solution allows you to automate this responsibility and improve employee efficiency. It enables you to follow your teams’ progress, use templates for recurring work, and maintain task-related checklists from anywhere.Use Zuper work order management software to support your team’s daily work.
Manage scheduling of the field workforce
The traditional approach to scheduling a field workforce can be time-consuming and tricky. Imagine spending days and weeks of manual effort only to create and manage schedules. While it was tedious in the past, workforce management systems have changed that.You can control your scheduling system and dispatch your field workforce with flexibility and transparency. Scheduling employees in the field requires a real-time and dynamic approach where the workers are aware of their pending and upcoming schedules.You can now make workforce management scheduling easy with Zuper Field service scheduling software.
Manage the team roster
Managing the field team’s roster typically consists of making a list of field employees and gathering necessary information about them. This information may include each team member’s location in the field, responsibilities, and the time of their scheduled jobs.Managing a team roster is essential. It ensures that each shift has the correct number of workers to complete open jobs. Moreover, the ideal roster design will identify issues like staff shortages before they emerge. Implementing a field workforce management system such as Zuper timesheet management software will do wonders for your organization. Fewer timesheet errors, digital roster management, and requests for time off can be performed directly from the app, to name a few.
Use GPS to boost performance
GPS tracking helps to improve the field team’s productivity. Live, real-time location tracking empowers your dispatching team to assign jobs efficiently.Managers can track each worker, see how long they took to complete a job, and re-tasking them in the field. With Zuper’s real-time location services, you can unleash the real potential of GPS tracking.
Hire to fill skill gap
Beyond enabling you to assess and manage field teams, total workforce management can also help them identify the gaps that need addressing. The sooner you identify what’s lacking or what your field agents might need, the better. You will be prepared to plan for and address any issues which could otherwise get out of hand.
How can you maximize workforce management?
- Ensure you use the latest technology and the best software to obtain outstanding results
- Empower your workers to use the workforce management system to its maximum potential
- Develop and maintain a good work atmosphere in the field
- Set attainable goals for your field employees to sustain performance and boost morale
- Be prepared to evolve and adapt to the business market
Regardless of industry, proper workforce management is critical. Get in touch with us if you are interested in making field workforce management a part of your organization. Our team will demonstrate how Zuper FSMS can make workforce management effortless.