Zuper Wins GeekWire’s Next Tech Titan Award!

Introducing Zuper’s Intelligent Virtual Assistant (ZIVA), A Generative AI-Powered Chatbot And Your New Co-Pilot

July 17, 2023

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Enhance Your Field Service Needs with ZIVA

During the past few years, there has been a substantial increase in AI (Artificial Intelligence) solutions powered by drastic advancements in technology. These technological enhancements have been driven in part by the demand from businesses to offset the pressures of rising costs, continued labor shortages, and increasing consumer demands. The emergence of generative AI is taking the world by storm. Groundbreaking solutions are being developed daily with their revolutionary technology, and now Zuper is pioneering the use of generative AI in the field service industry with ZIVA. This will significantly improve the way we handle service delivery, customer service and streamline field service operations.

ZIVA was created to increase productivity and enhance the efficiency of field service dispatchers and back-office staff.

In this article, let’s look at how you can make the most out of Zuper’s new ZIVA virtual co-pilot powered by generative AI.

Combining the Power of AI with Human Brilliance

Traditional math-based AI, such as machine learning and generative AI, looks at historical data to analyze and predict future data points. Although this AI is not likely to replace forward-looking human intelligence, it can significantly help to automate tasks and speed up information delivery. With the generative-AI powered ZIVA, you get just that, an extra productivity edge for your field service business.

Zuper is already the most flexible and customizable field service management software for fast-growing service organizations, and now it has generative AI built right in with ZIVA. Designed to enhance your experience with Zuper, ZIVA can assist your back-office staff in eliminating manual tasks, improving productivity, saving time more quickly and easily delivering exceptional service experiences.

Improve Productivity and Efficiency

With one simple command, the ZIVA virtual AI-powered chatbot will help you access information in seconds. You do not have to extract reports to siphon down information, all you need to do is ask ZIVA, and it will provide concise information that can be used instantly.

This will help streamline the process of searching for crucial information when you need it and enable your team to act on customer requests quickly and efficiently.

All you need to do is type in the command into ZIVA, allow Zuper’s advanced AI to work magic, and voila, concise information is presented to you at your fingertips.

ZIVA Provides an Optimal Service Experience

Let ZIVA handle the heavy lifting and empower you with the power of automation. Combining the elements of speed, accuracy, and convenience allows you to focus on other tasks more efficiently.

ZIVA is a dispatcher’s dream come true, it works in sync with Zuper’s easy to navigate UI and provides you with a seamless experience. With ZIVA all you need to do is give it a command and it creates a job for you.

You can also automate prompts, as this will allow you to resolve any customer queries quickly. ZIVA will provide your customers with the ultimate service experience and improve customer loyalty.

Your 24/7 Personal Assistant

ZIVA allows you to experience the convenience of having an assistant available 24/7. From gathering information to setting reminders, scheduling appointments, assigning technicians with the proper skill set, and much more, ZIVA makes your field service tasks effortless.

This constant support saves you time, streamlines processes, and helps with quicker decision-making. It also empowers your back-office team to accomplish everyday tasks more efficiently.

Power Ahead With AI

Zuper is leading the way with innovation and value in the field service management space. Today with ZIVA, there is no other solution like Zuper, offering you this powerful user experience by combining leading field service capabilities and the potential of generative AI.

ZIVA allows you to address customer inquiries and resolve problems more quickly than ever before, thus reducing the burden on staff and the wait time for your customers. ZIVA improves customer satisfaction and lightens the workload for your back-office team.

Get ready to enhance your customer experience and help your back-office team work more efficiently by providing them with Zuper + ZIVA generative AI.

Learn more about Zuper Field Service Management or sign up for the new ZIVA chatbot virtual assistant alpha: www.zuper.co/ziva


Shane D' Rozario
Shane D' Rozario
Shane D’ Rozario crafts engaging articles at Zuper. He leverages storytelling and meticulous research to bring insightful content on the latest advancements in field service technology and the potential of sustainable and renewable energy to light.

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