Overview
Jan-Pro is a leading commercial cleaning franchisee operating in Atlanta, Central Alabama, Oklahoma City, Phoenix, Tucson, and Kansas City. Jan-Pro specializes in providing commercial cleaning services through its network of over 1,100 certified business owners (CBOs). With Jan-Pro’s established brand recognition, CBOs gain access to customers, certification, and industry-standard processes to ensure client satisfaction and business success.
Challenges
Jan-Pro’s previous software was not a fully-fledged Field Service Management app positioned to meet the demands of the competitive landscape. Its inability to integrate and streamline Jan-Pro’s existing systems resulted in siloed data, poor communication, and inefficient methods of distributing jobs across their markets. The lack of real-time data hindered their ability to respond proactively to customers and across teams.
Jan-Pro CBOs relied on texting and manual processes to manage daily tasks. They often needed to go on-site to ensure a job was done correctly or investigate an issue. On top of that, reporting time spent on a job or specific task was difficult to gauge without having accurate data.
Jan-Pro realized that the key to elevating their operations was to adopt innovative technology and a user-friendly mobile app to empower their CBOs and field teams.
Solutions
Going Above and Beyond the Competition
Due to previous unsuccessful attempts with other programs, Jan-Pro was cautious about selecting the right software. When Jan-Pro came across Zuper’s innovative tech stack, they were blown away by the customization it offered. What sealed the deal was the steadfast commitment of the Zuper team to support their unique requests throughout their journey.
The Power of Transparency
Zuper offers transparency for CBOs and customers by providing detailed information on what services are performed and the time it takes to complete them. With the geofencing functionality, CBOs can hold their field teams accountable by ensuring appointments are not missed and service is delivered only when the team is on-site.
Real-time customer feedback is valuable, as it helps identify strengths and areas needing improvement. Zuper’s ability to capture feedback and send notification reminders to customers to complete surveys gives Jan-Pro the ability to respond proactively.
The digitization of tasks through the checklist and notes feature reduces constant monitoring and enhances communication for teams and customers. Additionally, CBOs no longer need to do a site visit to assess cleans. Now, they can save time and focus on growing their business.
A Perfect Fit: Zendesk and Zuper
The integration with Zendesk Sales enables the seamless conversion of closed deals into service contracts and work orders. By automating the contract creation to work order process, the flow of information from sales to service execution improves internal processes, enhances customer satisfaction, and supports business growth.
Results
Jan-Pro’s calculated effort to innovate by choosing Zuper gave them the key to unlock a competitive edge. Zuper enhances workforce productivity, streamlines existing systems, and eliminates manual processes. The access to real-time data empowers their departments, CBOs, and customers with information at their fingertips. With customer feedback data, Jan-Pro can strategize ways to retain customers and improve their business. The Zuper mobile app makes executing tasks and tracking job time easy and efficient for field teams. As a result, Zuper’s customizable solution addressed Jan-Pro’s pain points and set them on the trajectory for even more success in their industry.