Overcoming HVAC Business Challenges with Field Service Management

HVAC businesses are serving a critical need these days. The demand for HVAC services will only increase with the growing popularity of air conditioners and power-saving technology and the need for resiliency as more people work from home. Demand for support in the commercial and industrial sectors has mainly grown with the increase in data centers and the building of new commercial spaces employing energy-saving and environmentally sustainable practices. In 2021 the US HVAC market size was valued at $16.54 billion. It is expected to grow at a compound annual growth rate of 5.6% from 2022 to 2030.

HVAC businesses today face several challenges while they strive to meet their growing customer demands:

• Labor shortages
• Supply chain problems
• High costs and growing competition
• Increased customer expectations
• Keeping up with the latest technology
• Complex teams
• Seasonal demands and extreme weather events

Aside from the challenges listed above, as an HVAC business owner or manager, you may also be contending with other problems most field service businesses face. Your team may be laboring under an inefficient, manual system that brings work orders, fleet management inefficiencies, and disorganized documentation. Cash flow issues may be cropping up caused by problems collecting payments, poor equipment management, and high customer acquisition costs. Managers may struggle with erratic communication among office and field staff and customers. They may also have a hard time securing fast, easy access to quality contracted workers during peak seasons.

More and more HVAC companies are moving toward intelligent technologies to address these issues and fuel business growth. Field service management (FSM) is a modern digital solution that increases workforce productivity and customer adoption for field service companies. The software automates and streamlines workflows, operations, and customer interactions.

Download the eBook to understand how a FSM platform is a solution to all your business and operational woes.

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