Coach every rep onevery in-person visit
Sales Coach records the visit and scores it against your playbook, then hands back coaching in minutes. All inside the Zuper app your reps already carry.
Sales CoachTraining officerPlaybook score80 / 100Visit recorded42:18The blind spot
Your biggest revenue lever is the room nobody watches
You only see the deals that close
The visits that fall apart happen with no manager in the room. There is no recording and no transcript, so nobody knows what went wrong.
Ride-alongs do not scale
A manager can shadow a handful of visits a week. The objections and missed value pitches in every other conversation stay invisible.
Coaching runs on memory
Reps recap their own visits, so feedback is generic and late. Nobody can point to the moment a deal was lost.
How it works
From recorded visit to coaching card
The rep taps once to start and once to stop. Everything after that is automatic.
- 01
Record the visit
One tap in Zuper mobile, after the rep confirms customer consent. It works fully offline on rooftops and in basements, and audio syncs the moment signal returns.
- 02
Score against your playbook
Every step in your playbook is marked detected or not, with the timestamp where it happened.
- 03
Coach in minutes instead of weeks
The rep gets what went well and what to improve, with one focus area for the next visit. Managers see the team ranked and who's improving.
- Consent-first, always
- Works fully offline
- Auto-linked to the job
- Auto-pause on incoming calls
Confirm homeowner consent
Please confirm you have told the homeowner this conversation will be recorded for quality and training.
00:00
Audio saves locally. It syncs when signal returns.
Scoring against your playbook
- Transcribed 42:18 of audio
- Matched 10 playbook steps
- Measured 6 conversation metrics
Coaching card
detected
- Professional introduction
- Walked through findings
- Anchor value before pricing
The coaching card
Every conversation, scored against what good looks like
Each playbook step is marked detected or not, with the exact timestamp, then the coaching is written the way a manager would say it. There are no vague sentiment scores.
- Professional introduction00:12
- Walk homeowner through findings04:38
- Discuss insurance situation11:05
- Anchor value before pricingmissed
- Handle at least one objectionpartial
- Commit to a clear next step39:52
What went well
You opened with a strong introduction and acknowledged the homeowner's concern about the leak at 02:14. Your repair-versus-replace explanation at 08:41 was clear and well-paced.
What to improve
You moved to pricing at 21:07 without anchoring value first. When cost came up at 24:33, the objection was not fully addressed before moving on.
Focus next visit
Spend 30 to 60 seconds on value, covering the warranty and the materials, before any price is mentioned. Practice the transition: "Before we get to numbers, let me show you what sets us apart."
Scored on every conversation
- Talk ratio40 to 60% rep
- Longest monologueUnder 2:30
- Talk speed140 to 160 wpm
- Reply latency1 to 5 seconds
- Question rate18+ per hour
- Filler wordsFewer is better
It's almost like you're waiting to get your grade back from your AI coach.
Built for the whole team
One platform for every seat in the org.
Sales reps
Get better after every visit, without a manager in the truck
- A clear coaching card minutes after each visit
- Timestamped moments you can re-listen to
- One focus area instead of a wall of criticism
Knows exactly what to fix before the next door
Sales managers
Review visits in minutes without leaving the office
- Every rep ranked by playbook adherence over time
- Low-scoring visits flagged for review automatically
- Averaged metrics reveal each rep's patterns
Coaches the right rep, on the right visit, with evidence
Owners & operators
Your top closer's playbook, distributed across the floor
- Visibility into every visit, closed or not
- One playbook enforced consistently by every rep
- Faster ramp for new hires from scored examples in the field
Sees what moves close rate, with the receipts
Not another tool
Coaching where the work already happens
Sales Coach lives inside Zuper, next to the jobs and proposals it is coaching on. There is no second app for your team to remember to open.
Every recording in one place
Each field recording with its score, transcript, and coaching tips, with playback from any timestamped moment.
The full history of the deal
The inspection visit and the proposal follow-up sit on one job, so you see how it was actually worked.
A daily read on the whole team
Managers get a daily email summary of team performance, and a coaching email lands after every scored visit.
Questions, answered
What teams ask before they roll it out
Yes. Recording never begins until the rep confirms they have told the customer the conversation will be recorded. There is also a built-in audio disclosure the rep can play out loud before starting.
Recording works fully offline. Audio is stored on the device and uploads automatically once the phone reconnects. The rep sees a clear "saved locally, coaching available when back online" status.
Your playbook is a list of steps you expect on every visit. Sales Coach reads the transcript and marks each one detected or not detected, with the timestamp where it happened. The score is how many were detected out of the total, shown out of 100, so you can always trace it back to a moment in the recording. If a rep goes off-script but still closes, the score is shown as-is and the visit is flagged for the manager to apply human judgment.
No. If your team already follows a playbook, share it and the Zuper team configures it for you during onboarding. Sales Coach also ships with a default playbook for in-person inspections.
Sales CoachTraining officerMeet the agent
Turn every visit into your next best visit
Sales Coach sits in on the conversations nobody else hears and hands back coaching while the visit is still fresh. Book 30 minutes and see it on an actual sales conversation.