Zuper Wins GeekWire’s Next Tech Titan Award!

The Best Field Service Management Software For Businesses Of All Types And Sizes

Zuper’s field service management software enhances efficiency, streamlines processes like scheduling, invoicing, dispatching, and optimizes your overall service management journey. It integrates effortlessly with accounting systems, service ticketing tools, and CRM to deliver a superior user experience and facilitates the growth of field service businesses by saving time and reducing costs.

Experience Zuper's Seamless Field Service Management Capabilities

See Zuper in action with a live demo tailored to your specific needs. Explore work order management, dispatching, and invoicing features in real time.

What Is Field Service Management Software?

Field service management (FSM) software helps service organizations optimize field service operations and the delivery of service requests like installation, maintenance, surveying, and repairs. These solutions help to deliver a better customer experience to their residential and commercial customers in industries like manufacturing, HVAC, facility management, landscaping, renewable energy, and more. 

FSM software streamlines complex service workflows by providing a centralized platform for field service businesses to manage requests, assign field service technicians or teams, and track job progress in real-time. Functionalities such as reporting and analytics, and business integration offer service businesses a holistic view of their service operations, eliminating redundancy and improving decision-making.

Streamlined Field Service Management

Efficiently manage service operations through field service automation and customized workflows

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Field Service Scheduling

Zuper’s field service scheduling software allows service businesses to easily schedule jobs and appointments for their field technicians, ensuring that the right person is sent to the right customer location at the right time. Dispatchers have real-time visibility into their technicians’ schedules, time-off details, and current job locations.

AI-Powered Dispatching

Zuper’s intelligent dispatching feature helps optimize field service operations by automatically assigning the best technician for a job based on an array of factors such as skill set, availability, and proximity to the job site. This AI-powered functionality uses real-time data to find the perfect technician for a job, resulting in an efficient dispatching experience that is free from scheduling overlaps and service delivery delays.

Location Intelligence

Zuper’s intelligent location services allow field service businesses to monitor the movement of their field workforce in real time without intruding on their privacy. With GPS tracking, Zuper captures and displays accurate and up-to-date location data of technicians who are always on the go. FSM businesses can efficiently manage their workforce and ensure that the technicians reach their designated job sites on time. With geo-fencing capabilities, businesses can send automated ETA alerts to their customers with a live tracking link to improve customer satisfaction when their technicians cross the geo-fenced location.

Accurate Estimating

Zuper’s estimate module empowers service businesses to easily create and send professional proposals to customers. With customizable templates and a comprehensive price book, businesses can accurately create quotes that reflect their services and justify their pricing structure. Hassle-free estimate creation speeds up the approval process and helps businesses win more deals, reducing the time and effort required to create and manage estimates.

Automated Invoicing

Zuper’s invoicing module helps create invoices from approved job estimates instantly. The feature automates the invoicing process, making it easy for service businesses to manage invoicing and payment collections. With digital invoices, online payments, and financing options, Zuper speeds up the payment cycle, helping businesses get paid faster.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Work Order Management

Say goodbye to messy, paper-based work orders! Our comprehensive work order management module has everything you need to effortlessly take control of your work orders and makes work order tracking easy. With just a few clicks, create work orders from service requests, dispatch the right technician, track job execution, and wrap everything up with detailed debriefs. That’s not all; your field technicians can add job notes, attach files and images, and even chat with the back-office team in-app for seamless collaboration and improve first-time fix rates.

Field Service Scheduling

Zuper’s field service scheduling software allows service businesses to easily schedule jobs and appointments for their field technicians, ensuring that the right person is sent to the right customer location at the right time. Dispatchers have real-time visibility into their technicians’ schedules, time-off details, and current job locations.

AI-Powered Dispatching

Zuper’s intelligent dispatching feature helps optimize field service operations by automatically assigning the best technician for a job based on an array of factors such as skill set, availability, and proximity to the job site. This AI-powered functionality uses real-time data to find the perfect technician for a job, resulting in an efficient dispatching experience that is free from scheduling overlaps and service delivery delays.

Location Intelligence

Zuper’s intelligent location services allow field service businesses to monitor the movement of their field workforce in real time without intruding on their privacy. With GPS tracking, Zuper captures and displays accurate and up-to-date location data of technicians who are always on the go. FSM businesses can efficiently manage their workforce and ensure that the technicians reach their designated job sites on time. With geo-fencing capabilities, businesses can send automated ETA alerts to their customers with a live tracking link to improve customer satisfaction when their technicians cross the geo-fenced location.

Accurate Estimating

Zuper’s estimate module empowers service businesses to easily create and send professional proposals to customers. With customizable templates and a comprehensive price book, businesses can accurately create quotes that reflect their services and justify their pricing structure. Hassle-free estimate creation speeds up the approval process and helps businesses win more deals, reducing the time and effort required to create and manage estimates.

Automated Invoicing

Zuper’s invoicing module helps create invoices from approved job estimates instantly. The feature automates the invoicing process, making it easy for service businesses to manage invoicing and payment collections. With digital invoices, online payments, and financing options, Zuper speeds up the payment cycle, helping businesses get paid faster.

Benefits Of Field Service Management Software

Take your field service operations to the next level with Zuper FSM

Informed Decisions

Zuper's reporting capabilities provide real-time insights into field service operations, enabling service businesses to make informed decisions about their operations. The advanced field service management solutions offer a variety of customizable options, including dashboard views, service history reports, and CSAT scores.

Intelligent Workflows

Zuper's advanced workflows level up the field service management process by automating routine tasks and optimizing resource allocation. With its customizable nature, businesses can set up processes that are specific to their operations and automate tasks like job scheduling, dispatching, invoicing, employee timesheets and more.

Real-Time Visibility

Zuper's real-time visibility feature provides a comprehensive and up-to-date view of all field service operations ranging from job status updates to technician location. Everything from the inventory levels to the battery percentage of a technician's mobile phone can be tracked to quickly respond to any unforeseen issues.

Improved Customer
Satisfaction

Zuper improves customer satisfaction by offering a customer self-service portal where clients can access their historical service data, view invoices and job estimates, and make payments in a hassle-free way. Equipped with comprehensive work order information, your back-office and field teams can respond to customer requests quickly.

Enhanced
Professionalism

Zuper's customizable templates and custom branding options allow service businesses to deliver a consistent customer experience. Invoicing and estimating templates can be tailored to match an organization's unique brand guidelines, including the business logo, color scheme, and other design elements.

Better Resource
Optimization

Zuper's field service management software helps businesses optimize their resource utilization by providing real-time visibility into their field operations. The platform's scheduling feature enables businesses to allocate tasks efficiently, ensuring that the right technicians are dispatched to the right jobs at the right time.

Improved Customer Experiences

An Intuitive Field Service Mobile
App

Flexible Features That Help You Scale

Starter

Growth

Everything in Starter +

Enterprise

Everything in Growth +

Starter

Growth

Everything in Starter +

Enterprise

Everything in Growth +

Plays Nice With Your Third-Party Tools

See What Zuper Can Do For You!

Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.

See What Zuper Can Do For You!

Over 1,000+ fast-growing service businesses in X+ countries trust Zuper to handle their field service processes.

Our Top Industries

Frequently Asked Questions

Field service has come a long way. The days of service agents having to keep track of mountains of paper are thankfully drawing to a close. Today information required for a job can all be managed electronically and with greater efficiency. Misplacing a work order is not nearly the issue it once was—now a technician can look it up in real time! But all of this requires a software solution.

Ideally, any software chosen should be designed with a “mobile-first” experience in mind. User-friendly mobile applications should centralizes all the information a field agent needs in one place. Instead of having to cart around files and folders and keep track of far too many pieces of paper it is all in the palm of your hand…customer location…contact information…ad hoc requests and recent conversations with back-office team mates. Moving to a mobile solution is no longer the future it is the present.

Being a part of an industry that experiences rapid growth, your field service dispatch software must be scalable. The solution you choose must provide enough flexibility to comfortably grow with you as your team and service locations expand. Make sure you are choosing a product that can be customized to your processes not just in the beginning, but over time as the needs of your company change and evolve.

Small Businesses frequently have tight budgets where every penny counts. Investing in a new tool requiring a substatial upfront investment can be understandably stressful.

Instead, a field service scheduling solution that offers a pay-as-you-use model might be more appropriate to your needs. With this model you are charged based on the number of users who use your system on a monthly or annual basis.

Zuper offers a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.

A free trial provides you with an ample amount of time to alleviate any doubts you may have about the FSM suite’s performance and make an informed decision about the value you can expect from it.

To smoothly transition from Excel sheets or an outdated tool to a new field service scheduling solution, you need to consider API integration. API integration allows for effortless data migration between systems and is a feature you should prioritize when shopping for new solutions.

Not all software is equal. Even when you choose an FSM system specific to your niche, you need to understand that it might not be designed with your particular use case in mind.

A tool that needs constant maintenance or support from a dedicated IT professional will not suit a startup. So, it is vital that you select a field service management tool that can be customized without coding by any user with administrator access.

Because the software installed is on your physical servers, on-premise FSM tools may seem like the secure option. But they will not be as helpful for your workforce in the field or the back-office operators working from remote locations as you think. The software is on your servers, so security is your problem—and it is up to you to make sure updates and patches are applied as needed.

However, cloud-based field service management software is built and maintained by the service provider on their servers. The security features cloud-based FSM software comes with are state-of-the-art. Features like single sign-on and face recognition come packaged in a mobile compatible, browser-friendly solution that your customers and employees can use irrespective of location.