Zuper + Zendesk Transforming Customer Experience For Field Service Industries
Leverage the power of Zuper intelligent field service management on Zendesk to digitize, automate & optimize your field operations and delight your customers.
Experience Zendesk and Zuper in Action
Elevate your customer experience with Zuper and Zendesk integration! Dive into Zuper's self-serve demo to witness the seamless integration with Zendesk and experience the power of integrated customer service to your field service management.
Combine The Power Of Customer Support And Field Service To Delight Your Customers
Integrate Zuper and Zendesk to create the best of breed customer service solution from the first point of interaction to the field service delivery. Enable your customer support agents to schedule field service tickets directly from Zendesk for maximized productivity and improved customer experience.
Empower Agents To Seamlessly Schedule Field Service Visits
Zuper offers industry-leading field service scheduling and dispatching capabilities which are now offered directly within the Zendesk ticket. Support agents can easily schedule field service visits within a single click of a button.
- ✓ Pick the date and timeslot depending on the customer preference and the availability of the technicians
- ✓ Geo-coding of the customer address for location intelligence
- ✓ Smart scheduling and dispatching to the right technician based on the organization preferences (location, availability, skillset, etc.)
Intelligent And Automated Communication With Customers During The Lifecycle Of Support
Keep the customers in a tight loop with automated notifications, reminders, and alerts. No more manually texting or calling the customers to remind for a technician visit.
- ✓ Automated work order booking confirmation via email or text message
- ✓ Trigger notifications and alerts based on intelligent workflows
- ✓ Remove the guesswork and notify ETAs to customers when the field technician is on the way
- ✓ Enable customers to review and rate the service
Empower Your Field Force Technicians To Operate Efficiently And Offer The Best Customer Experience
Best in class technology to enable your field technicians and mobile workforce to operate at the maximum potential and collaborate seamlessly with the back office and the customers.
- ✓ Automated notification and alerts for your team on job reminders, SLA violations, and critical alerts
- ✓ Capture all the data from the field including pictures, audio, video, documents and attach to the work orders
- ✓ Smart routing, actionable insights, work order details, and customer history to improve productivity and efficiency
- ✓ Real-time collaboration and syncing of all information to the back office
Delight Customers With Zuper And Xero
Work Order Management Automate and prioritize job requests, technician schedules and dispatching all in one place for more efficient operations and improved workflows.
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Smart Scheduling With easy-to-use drag and drop scheduling, you can assign new jobs and automatically assign based on availability, proximity, and qualifications.
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Intelligent Dispatching Intelligent dispatching efficiently allocates jobs so that the right person is always at the right place with the right information, every time.
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Location Intelligence Location intelligence helps you accurately track time, GPS, and mileage – saving you costs on fuel and payroll and keeping customers updated.
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Estimate Management Create customizable estimates with a few clicks, so you can get faster decisions from the client to prioritize job opportunities on the go.
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Contract Management Edit, search, sign, and store your contracts in one place, making it work with your jobs and assets and plan preventative maintenance tasks.
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Invoice Management Simplify invoicing by handling service modifications, streamlining your payments, and getting paid on the field or in the office.
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Digital Payments Start accepting credit, debit, e-checks/ACH payments online, on-mobile, or in-person, as well as through digital payment methods like Stripe.
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Customized Workflows No-code required settings and access for the non-technical user to quickly and easily customize workflows to suit your business needs.
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Asset Management Manage your customers asset lifecycle, automate preventive maintenance tasks, reduce costs and optimize productivity and efficiency.
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Timesheet Management Monitor technician work hours, locations, clocking in and out, and with customizable payment plans, overtime, and project details.
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Reporting and Analytics Run reports based on field jobs created, scheduled or finished jobs to gain instant insights on performance, productivity, and profitability.
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Industry-Leading Integrations Zuper offers premier integrations with best-in-class CRM, service, ticketing, communications, collaboration, accounting, ERP and other apps.
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Mobile Applications Connect your field service technicians with all tools they need to focus on what they do best, delivering exceptional customer service.
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Inventory Management Sync your mobile stock with the warehouse and provide your field technicians with the resources they need to manage inventory on the job site.
Learn more →Get More From Zuper
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